Slot Shift Supervisor Full Time (Harrah's Pompano Beach)
Slot Shift Supervisor Full Time (Harrah's Pompano Beach)
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Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
ESSENTIAL DUTIES & RESPONSIBILITIES
- General:
- Responsible for guest service relations and disputes.
- Ensure the safety and security of team members and guests. Manage Processes and programs to effectively control and reduce loss time injuries.
- Delegate authority and assign responsibilities.
- Review and manage departments financial data.
- Review casino activities and promotional status with Casino Director.
- Meet with Departmental Directors and managers as necessary.
- Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests as well as lining up chairs by the slot machines.
- Perform other duties as assigned or reasonably requested by any member of management.
- Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of Family Style Service to provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology: Use of hand-held radio hand-held scanner money pouch telephone and PBX system and other slot-related tools and supplies and desktop computer.
- Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License. Must be at least 21 years of age. Three (3) years of tax returns required.
QUALIFICATIONS
- Experience: Three to Five years experience within the casino department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of gaming laws and regulations.
- Skills: Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems; Monitoring/Assessing performance of oneself other individuals or organizations to make improvements or take corrective action.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Physical Demands: Required to walk and stand for entire shift; use hands to finger handle or feel objects tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend crouch or stoop. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
- Work Environment: A casino environment exposed to bright flashing lights noise smoke and varied temperatures. Use of elevator and stairs.
Required Experience:
Manager
Employment Type
Full-Time
