Financial Counselor- Full Time
Financial Counselor- Full Time
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-06-2025
Job Description
POSITION: FINANCIAL COUNSELOR
DEPARTMENT: PATIENT FINANCIAL SERVICES
FLSA STATUS: NON-EXEMPT
Please read this job description carefully to ensure that you understand its contents the job requirements and expectations before signing this document.
JOB SUMMARY:
Responsible for assisting patients and their families with financial matters related to their healthcare. This includes providing estimates of costs explaining insurance benefits verifying coverage discussing payment plans identifying financial assistance programs and ensuring the accurate collection of patient financial data prior to or during the course of care.
JOB RELATIONSHIPS:
Responsible to: Director of Patient Financial Services
Positions Directly Supervised: None
Regular Contact with: All hospital and clinic personnel Physicians and the public.
MISSION STATEMENT:
As an integral part of our community Franklin Medical Centers mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate capable and personalized treatment to our patients and their families always keeping in mind that our responsibility is to the health needs of the people.
QUALIFICATIONS:
Education:
High school diploma or equivalent. Will be required to complete the Louisiana Medicaid Representative Training Program.
Work Experience:
Experience in the healthcare field and knowledge of health insurance Medicare/Medicaid and financial assistance programs is preferred.
Required Knowledge Skills and Abilities:
Physical Requirements:
OSHA EXPOSURE CATEGORY A:
Has exposure to blood borne pathogens.
Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race color religion national origin age gender sex disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
DEPARTMENT: PATIENT FINANCIAL SERVICES
FLSA STATUS: NON-EXEMPT
Please read this job description carefully to ensure that you understand its contents the job requirements and expectations before signing this document.
JOB SUMMARY:
Responsible for assisting patients and their families with financial matters related to their healthcare. This includes providing estimates of costs explaining insurance benefits verifying coverage discussing payment plans identifying financial assistance programs and ensuring the accurate collection of patient financial data prior to or during the course of care.
JOB RELATIONSHIPS:
Responsible to: Director of Patient Financial Services
Positions Directly Supervised: None
Regular Contact with: All hospital and clinic personnel Physicians and the public.
MISSION STATEMENT:
As an integral part of our community Franklin Medical Centers mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate capable and personalized treatment to our patients and their families always keeping in mind that our responsibility is to the health needs of the people.
ESSENTIAL JOB FUNCTIONS:
- Review Census daily to identify self-pay patients and discuss available financial options.
- Promptly notify Admissions Director when Insurance is discovered and/or approved so patient account(s) will be updated for billing.
- Review open account reports and identify accounts eligible for any financial assistance programs currently offered contact and review financial options with patient and obtain proper documentation for financial determination.
- Assist Financial Services Clerk (AR Clerk) with payment posting and daily deposits when needed. Will fill in for AR Clerk when needed.
- Receive and post patient payments. Print receipt for each payment received.
- Print and mail itemized statements as requested.
- Assist anyone with bill related questions or direct to correct contact.
- Create and maintain payment plans and ACH payments.
- Maintain and scan accurate records logs and files pertaining to all financial assistance applicants.
- Up-to-date knowledge on State and Federal regulations and guidelines.
- Responsible for coordinating day-to-day activities as they relate to AgHealth Program functions which include but are not limited to patient enrollment service delivery and financial planning for patients.
- Collaborate with administration and third-party managed service providers to develop plan organize and implement current and future strategies to market services enroll customers bill customers process payments minimize bad debt improve cash flow and ensure AgHealth program viability.
- Performs other duties as assigned.
QUALIFICATIONS:
Education:
High school diploma or equivalent. Will be required to complete the Louisiana Medicaid Representative Training Program.
Work Experience:
Experience in the healthcare field and knowledge of health insurance Medicare/Medicaid and financial assistance programs is preferred.
Required Knowledge Skills and Abilities:
- Strong written and verbal communication skills
- Ability to read and write effectively
- Ability to multitask and manage time effectively when completing several tasks at once
- Strong organizational skills
- Maintain confidentiality of patient and company information
- Strong customer service skills
- Proficient with computers and ability to learn computer software
Physical Requirements:
- Remain in a stationary position for long periods of time
- Occasionally move about the facility to access various departments and patient care areas
- Position self to maintain files in file cabinets and use office equipment such as printers scanners etc.
- Constantly operates a computer and other office machinery such as computer printers scanner etc.
- Ability to observe details at close range
- Ability to move boxes equipment etc. up to 10 pounds across the office for various needs
OSHA EXPOSURE CATEGORY A:
Has exposure to blood borne pathogens.
Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race color religion national origin age gender sex disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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