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Position Application Consultant
Location - Mangalore
Your Opportunity
An Application Consultant is an Ambassador for Roche Diagnostics and is a critical individual contributor for defining the customer experience with our IVD solutions for the lifetime of the contract and beyond.
Application Consultants are the face of customer delight and sustainable continuous business at Key Customer site managing higher efficiency and advanced systems. This position will report to Regional Manager
The core responsibilities are :
1. Professional Customer User Training using the defined scope document for each analyser delivering customer delight and also help deliver advance training with Regional Expert (LvL1) Regional Application and Support Specialist.
2. Understand & Resolve Customer Queries in a timely manner with proactive escalation
3. Ensuring regular product knowledge updates and educations of lab technicians
4. Coordinate and Conduct CME in Statical QC Professional Lab Management
5. Participating in Professional Pre Sales Discussion and Demos
Who You Are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Contract
Full-Time