Oracle CX Service Cloud Developer
Oracle CX Service Cloud Developer
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Job Description
Position Summary:
We are looking for a skilled Oracle CX Application Developer with expertise in Visual Builder Studio to design develop and implement customer experience solutions in Service area. The ideal candidate will have a strong background in Oracle CX applications and a passion for creating seamless user-friendly experiences.
The role will provide in-depth application support develop and monitor application enhancements requests manage testing events coordinate backend integrations and escalate issues to application providers.
Key Duties- Lead the development and the deployment of Oracle CX Service solutions including the full software lifecycle (design build test deploy and stabilization).
- Deploy system enhancements and change requests ensuring solution is scalable and meets overall business requirements and identify/document functional gaps.
- Support regression and integration testing.
- Lead or participate in root cause analysis / corrective action for critical issues and incidents.
- Analyze production configuration issues and resolve technical gaps.
- Develop support maintain integrations between Oracle CX Service and related business critical systems.
- Generate and maintain documentation for changes made to systems.
- Collaborate with project managers to estimate the delivery timelines estimate resourcing needs and identify risks & issues upfront.
- Develop test plans to ensure proper system functionality and defects free release and meet business requirements.
- Escalate issues and requests to vendor or implementation partner and ensure timely resolution.
- Work effectively with remote team members outsourced resources and internal customers.
School Background / Working Seniority
- 2 or more years of experience developing with Oracle CX / Oracle Fusion platform
- 2 or more years of experience in software development and deployment pipelines
- Bachelors degree or equivalent
- Experience in an International company is a strong plus
Basic Skills
- Proficiency with English language
- Analytical and Problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team with limited supervision
- Ready to move beyond own area of comfort
- Understanding of the Service/Field Service area is a plus
Technical skills
- Proficiency with Oracle CX platform development and administration tools
- Application Composer Page Composer Setup and Maintenance etc
- Proficiency with Oracle Visual Builder Studio (VBS) and/or Visual Builder Cloud Service (VBCS)
- Knowledge of Oracle Redwood User Interface is a strong plus
- Working knowledge of Javascript Groovy or other scripting languages HTML CSS
- Knowledge of OIC adapters and usage of REST API
- Knowledge of Oracle ERP systems is a plus
Employment Type
Full Time
