Lead MLOps Engineer (Agentic & Microservice Platforms)

Toshiba Global Commerce Solutions is seeking a hands-on technically advanced Lead MLOps Engineerto support and extend the operational backbone of our next-generation Agentic AI platform. This individual will bridge intelligent automation with traditional DevOps excellence by managing hybrid pipelines that span both agentic execution and our existing Java-based microservice ecosystem.

The Lead MLOps Engineer will own and evolve the tooling and infrastructure that ensures system resilience continuous deployment and high availability of autonomous AI workflows. This role requires deep technical expertise in software delivery system diagnostics and infrastructure automation while also providing architectural guidance and hands-on leadership to a global operations team.

LOCATION:

• Based in Research Triangle Park NC (hybrid remote)

RESPONSIBILITIES:

• Design and build intelligent CI/CD pipelinesthat are self-monitoring self-healing and capable of detecting reporting and recovering from agentic and service-level failures.
• Lead creation and orchestration of AI agentsthat drive automation within build test and release workflows across both agentic and traditional service platforms.
• Monitor real-time agentic executionin production and staging environments integrating telemetry log analysis and recovery automation.
• Extend and maintain support for existing Java microservice deployment pipelines ensuring backward compatibility and quality across Maven/Jenkins/NPM/Yarn/Nx-based services.
• Collaborate with AI DevOps and Engineering teamsto ensure scalable integration of AI-driven features into mainstream release management.
• Provide hands-on technical guidance to a global ops team acting as SME for performance diagnostics CI/CD failures dependency management and service orchestration.
• Ensure high availability and recovery readinessfor both agentic and traditional pipelines through chaos testing observability enhancements and runbook automation.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Computer Science Engineering or related field; Masters preferred.
• 8 years of experience in DevOps MLOps or platform engineering roles.
• Strong experience building CI/CD pipelines using Maven Jenkins GitHub Actions NPM Yarn Nx.
• Deep understanding of Java microservice architecture including versioning testing and deployment.
• Proficient in Azure DevOps including monitoring alerts and log-based diagnostics.
• Knowledge of containerization (Docker) Kubernetes and cloud-native operational models.
• Excellent troubleshooting performance tuning and infrastructure debugging skills.
• Demonstrated ability to lead and mentor globally distributed technical teams.

PREFERRED QUALIFICATIONS:

• Experience integrating AI/ML pipelines with operational infrastructure.
• Experience building and maintaining agentic automation including workflow orchestration and recovery agents.
• Exposure to LangChain Semantic Kernel or other agentic frameworks.
• Familiarity with chaos engineering or site reliability best practices.
• Background in retail software platforms or mission-critical service environments.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.