Senior Software Engineer - Customer Care

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Senior Software Engineer - Customer Care Team

Why We Have This Role

Qualtrics is seeking a Senior Software Engineer to join our Customer Care Engineering team in our Seattle office. If you have a Bachelors degree have 5 years of software engineering experience and want to work at a fast-growing tech company Qualtrics could be the place youve been dreaming about.

How Youll Find Success

• Ability to create trust in customers and teams through thorough communication
• Strong level of curiosity
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers cross-functional teams and teammates
• Takes an analytical mindset to approach problems and find solutions
• Shows a desire to learn new skills and grow in the role

How Youll Grow

• Develop the ability to build scalable fast robust and simple SaaS solutions.
• Develop familiarity with containerization and full-stack development.
• Learn to implement new functionality from provided requirements and specifications.
• Benefit from working with other engineers tech-ops and product managers
• Learn Agile methodologies by attending daily stand-up meetings prioritizing tasks and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
• Opportunities to mentor and lead teammates

Things Youll Do

• Develop scalable fast robust and simple web-based solutions to solve complex business problems.
• Implement new features and optimize existing ones to drive maximum performance.
• Work closely with and incorporate feedback from other engineers tech-ops and product managers.
• Attend daily stand-up meetings collaborate with your peers prioritize features and work with a sense of urgency to deliver value to your customers.

What Were Looking For On Your Resume

• Has worked with design and product teams to understand needs propose features create early prototypes and transform them into exciting end-user features
• Has developed scalable fast robust and rich web-based solutions to solve complex business problems using the latest frontend and backend technologies
• Experience working in a full-stack team building advanced React frontend applications large-scale backends and maintaining a database
• Experience working in NodeJS and Python
• Experience with Machine learning is a plus
• Experience working on AWS technologies
• Experience with continuous delivery git test automation and build/deploy systems
• Strong algorithms data structures and coding background
• Bachelors or Masters degree in Computer Science
• 5 years working in a full-stack engineering position

What You Should Know About This Team

We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable Contact Center use cases. Our team Customer Care was built to help contact centers scale their impact; by helping agents during the call with assistance and post-call analytics to improve the quality of care they can provide the customers.

Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with core platform behavior while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision. The teams broad suite of product ownership and true mandate for full-stack development offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.

Our Teams Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness meals transportation and more.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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