Implementation Coordinator (Eastern or Central US Time Zone)
Implementation Coordinator (Eastern or Central US Time Zone)
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USD 55000 - 70000
1 Vacancy
Job Description
About ClearGov
Our mission is to create easy-to-use software to help local governments plan budget and report better. ClearGov is a rapidly growing venture-funded SaaS company that offers a complete planning budgeting and financial reporting suite that enables local governments to plan build and present their financials more efficiently and effectively. Were a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.
Our software is utilized nationwide by more than a thousand towns cities school districts and other local agencies who are part of the ClearGov community and were adding more every day. Weve been named to the GovTech 100 for eight years running and were on BostInnos 50 On Fire list as well. ClearGov also earned a place on the Inc. 5000 list of Americas Fastest Growing Companies for four consecutive years:and 2024.
The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive productive company culture. We believe in a work-hard/play-hard environment and every day we strive to get better at our work all while being considerate trustworthy and transparent in everything we do.
Core Values
- Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
- Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic consistent and dependable and that those traits form the cornerstone for success and well-being.
- Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate inclusive environment that nurtures all individuals and communities.
- Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm excitement and empowerment to the team.
- Be Better: We constantly ask ourselves How can we do this better because we know that our families colleagues investors and customers depend on the results we deliver every day.
- Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
- Be Fun: We value the lighter side of life because we believe that balance laughter and enjoying every moment fuel the soul.
About the Opportunity
We are seeking a detail-oriented and proactive Implementation Coordinator to bridge the gap between Sales and Implementation. This role is critical in ensuring a smooth and informed transition from contract signing to project kickoff as well as maintaining engagement with clients who delay implementation for extended periods.
This role will also own the new client setup process which includes enabling subscriptions in our back office creating data tickets for our Data Onboarding team and updating Sales and Client Success platforms.
Key Responsibilities:
- Attend final sales calls with the Sales team and clients to capture key implementation details requirements and expectations
- Document and relay relevant implementation information to internal stakeholders (e.g. Client Success Leadership Implementation Managers and Solutions Advisors)
- Serve as the primary point of contact for clients in the post-sale pre-implementation phase building trust and maintaining momentum
- Develop and execute personalized communication plans for clients delaying implementation to keep them engaged and aligned
- Monitor client readiness and proactively coordinate next steps to ensure timely onboarding when appropriate
- Collaborate with Sales and Client Success teams to ensure client information is accurate and up to date
- Own the client setup activities including enabling subscriptions in the back office submitting requests to the Data Onboarding Team updating the CRM and CSP systems
- Play a supporting role in our At-Risk Client Workflow by reaching out to clients with stalled implementations through outbound phone calls and emails helping re-engage them and support their progress
- Coordinate the scheduling of follow-up meetings training sessions or transition calls
- Maintain detailed records of client touchpoints timelines and potential risks in Client Success Platform (CSP) and project tracking systems.
Critical Skills/Experience:
- 2 years of experience in client-facing roles such as Sales Support Customer Success or Implementation Coordination
- Excellent communication and interpersonal skills with a strong ability to build rapport and maintain long-term client relationships
- Highly organized with strong attention to detail and the ability to manage multiple clients and timelines simultaneously
- Proficient in CSP systems (e.g. ChurnZero Gainsight Salesforce HubSpot)
- Ability to work cross-functionally and adapt to evolving client needs and internal priorities
- Ability to manage outreach efforts across multiple clients with limited supervision
The Ideal ClearGov Candidate:
- Self-motivated self-starter with a zeal to win
- Great communicator; strong oral and written skills
- Ability to think creatively and innovatively
- Hands-on problem solver who enjoys cracking difficult nuts
- Quick study able to pick up and apply new concepts in a hurry
- Track record of achievement
- Enjoys working on and helping to build outstanding teams
- Demonstrates an entrepreneurial spirit and gets stuff done
- A sense of humor and dont take themselves too seriously
Why Join Us:
- Flexible remote work
- Chance to make a meaningful impact on government and school district transparency and accountability
- Opportunity to work in a fast-paced fun and collaborative environment
- Competitive salary and benefits package (see below)
- Professional growth opportunities
Compensation:
- In the spirit of transparency we are excited to share the base salary for this position is $55000 - $70000 exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov your final base salary compensation will be determined by factors such as skills interview performance education and/or experience. In addition to those factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Benefits:
- Competitive Salary
- Equity Package
- Quality Medical Dental and Vision Insurance Plans
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Short and Long Term Disability Insurance
- Life Insurance
- 401K Plan with Match
- Flexible Personal Time Off Policy
- 3 Floating Holidays (in addition to 10 Holidays Observed)
- 2 Volunteer Days Off
- Parental Leave
- Employee Referral Bonus
- Annual All Hands In-Person Event
How to Apply:
- Interested candidates should apply here: is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.
#LI-ER1
#LI-Remote
ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation gender identity and expressions national origin disability genetic information pregnancy veteran status age or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. ClearGov makes hiring decisions based solely on qualifications merit and business needs at the time.
At ClearGov we believe in the value of diversity and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.
Required Experience:
Manager
Employment Type
Full-Time
