Technical Writer
Technical Writer
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Job Description
Hi Im Debin your Recruiter and guide to joining CSG!Were excited to connect with you and learn more about your unique background.
Xponent is CSGs flagship customer engagement platform that helps businesses transform fragmented customer communications into personalized proactive experiences. Were on a mission to help our clients drive stronger retention and loyalty by delivering communication at the segment-of-one level.
Were looking for a Technical Writer to join our Product Management team and help shape the experience of our platforms users through clear purposeful and engaging documentation. In this role youll collaborate with product managers engineers and UX teams to produce content that simplifies complex features and ensures a seamless user experience.
We are looking for a Technical Writer who will:
Create and maintain high-quality documentation including user guides FAQs API references release notes and troubleshooting content.
Translate complex product details into clear concise and user-friendly language for both technical and non-technical audiences.
Collaborate closely with cross-functional teams to understand new features and workflows and convert them into engaging documentation.
Use tools like Doc360 Confluence and other documentation platforms to manage and publish content.
Contribute to product usability by identifying documentation gaps and improving existing content based on user feedback and evolving features.
Take ownership of documentation projects from start to finish working independently while also contributing to team collaboration.
Is this opportunity right for you We are looking for candidates who:
Have a Bachelors degree in English Technical Communication Computer Science or equivalent experience.
Bring 24 years of experience writing technical content or product documentation in a software or SaaS environment.
Possess strong writing editing and verbal communication skills in American English.
Are proficient in tools such as Doc360 Confluence or similar platforms for content management and publishing.
Understand documentation best practices including structure accessibility and the use of multimedia (e.g. diagrams visuals interactive content).
Are curious detail-oriented and passionate about simplifying complex information for users.
Preferred: Familiarity with SaaS platforms and understanding of how documentation supports both internal users and end customers.
Our Guiding Principles
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits
Work from home in-office or hybrid
Employee Belonging Groups
Healthcare: Medical Dental and Vision
Paid Vacation Volunteer Time and Holidays
And so much more!
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation throughout any aspect of the application process please call us at 1 or email us at .
Our Story
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most.
For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are fearlessly committed and connected high on integrity and low on egomaking us the easiest company to do business with and the best place to work.
We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are.
Learn more about CSG Inclusion & Impact here.
Location(s):
India RemoteEmployment Type
Full-Time
