Sr Tech Analyst I -Tango2
Sr Tech Analyst I -Tango2
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Job Description
Job Description:
Resource must have 8 to 10 years of experience in the Switch Applications and 3-4 years of experience with TANGO.
Oversee system health configurations and upgrades of Lusis Tango.
Analyze high-impact incidents; lead root cause analysis and post-mortems.
Maintain configuration baselines documentation and change control records.
Coordinate with Lusis vendor for advanced troubleshooting and updates.
Lead mentor and manage the team.
Coordinate support shift rotations incident response and service delivery.
Define and track KPIs/SLAs for system uptime issue resolution and support quality.
Liaise with cross-functional teams: infrastructure development QA and business stakeholders.
Contribute to the Tango platform roadmap (capacity scaling modernization).
Drive automation and monitoring improvements (e.g. self-healing proactive alerting).
Ensure compliance with internal security risk and audit requirements.
Familiarity with databases (MySQL) log analysis and transaction tracing.
Expert in Linux including scripting and process management.
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Required Experience:
Senior IC
Employment Type
Full-Time
