Luxury GSO, MICE Intern

JOB SUMMARY

The Global Luxury Sales Intern will primarily support the Global Luxury Account Director Group in lead implementation serve as a point of contact between customers Global Account Director and Hotels.

The Global Luxury Sales Intern supports the team with pre-planning for events including tradeshows roadshows and any customer related events as well as the following;

• Field and prioritize incoming inquiries and opportunities analyze the capabilities of the request and manage distribution of these inquiries to appropriate hotel (s).
• Enter retrieve reconcile and verify information in Empower/SFA which involves sales activities and trends.
• Perform general office duties to support the team.
• The position will be based in the Global Sales Office London.

CANDIDATE PROFILE - Education and Experience

• High School diploma or equivalent required
• 2-year degree from an accredited university in Business Administration Marketing Hotel or Events Management required
• Fluent English required (written and spoken) and any additional European languages beneficial although not essential
• Knowledge of the luxury hospitality segment

JOB SPECIFIC TASKS

DUTIES

• Provide support to Global Account Director-Group Sales via inputting all leads in SFA follow up with hotels and clients where necessary for updates and record all information obtained in Empower.
• Supports Director-Global Luxury Sales in administrative tasks including Group Account lead loading and follow up.
• Evaluate qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone and email. All communication is to be recorded in SFA including follow up details from the hotels and customers.
• Assist in coordinating travel opportunities including Tradeshows industry roadshows sales appointments familiarization trips.
• Represent Luxury Group Marriott International Hotel Brands.
• Develop and maintain respectful working relationship at all levels of the organization including London GSO EMEA Luxury GSO and with property-based Group Sales Managers while working within the hierarchy to ensure results and goals are achieved.
• Knowledge of top group accounts by markets
• Manage special projects when applicable and assist Leisure Account Directors where applicable.
• Develop and demonstrate understanding and knowledge of key Group & Leisure hotels and destinations.

COMPETENCIES

ADAPTABILITY

• Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
• Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
• Able to work with different levels of management and management styles as needed in position

COMMUNICATION

• Keeps work group informed speaks and writes clearly and concisely
• Actively listens to other recommendations while seeking clarification and offering alternatives as appropriate
• Communicates in a timely proactive manner receives directions and feedback well
• Prepare and review written documents (e.g. daily logs memoranda reports) including proofreading and editing written information to ensure accuracy.

JOB RELATED BUSINESS FOCUS

• Actions support key business values of customer service associate satisfaction and financial success
• Support Global Sales Office initiatives by assisting in increasing the GSO team revenue production using negotiation skills to maximize conversion of group leads while utilizing effective sales skills in overcoming objections
• Maintain knowledge of Luxury Group Marriott International Brands portfolio; develop knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment.
• Evaluate leads and offer comparable alternative Luxury Group Marriott International locations to existing proposals where applicable.
• Assist with scheduling and preparing for customer presentations to accounts based upon customer needs
• Proactively facilitate communication with the customer base and hotels
• Communicate with clients to gain full understanding of decision making process including history key decision factors time line and decision hierarchy
• Maintain strong and collaborative working relationships with all members of Global Sales Offices
• Produce production reports for Global Account Director Global Sales.

PLANNING & ORGANIZING

• Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
• Develops and follows procedures for ensuring quality is detail-oriented maximizes resources meets deadlines and follows through on assignments

PROBLEM SOLVING

• Seeks guidance to higher level or applicable department for support on resolutions/problems.
• Identifies and considers alternatives and their possible impact before making decisions.

TEAMWORK

• Works well in a team environment
• Acts as a liaison with other resources/departments as appropriate
• Collaborates and builds trust among others treats people fairly equally and respectfully.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

TECHNICAL EXPERTISE

• Demonstrates requisite technical expertise as defined by the position.

WORK HABITS

• Demonstrates commitment and reliability in getting the job done efficiently in a timely manner professionally and accurately
• Balances multiple projects simultaneously and maintains the personal technical and professional skills needed to perform job duties
• Consistently strives to improve these skills and represents staff and division positively

SKILLS AND KNOWLEDGE

• Highly motivated ability to prioritize and organize work projects
• Good written and verbal communication skills
• Works well under pressure and offers flexibility when last minute projects are required
• Good IT knowledge- ability to use standard software applications including Excel.
• Ability to manage electronic real time communication channels
• Sales and customer service oriented
• Languages are an advantage but not essential
• Ability to ensure security and confidentiality of customer and company information.
• Ensure that processes meet Luxury Group Marriott International standards in terms of consistency and standardization.
• Work effectively in a team environment

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.