Emergency Services Mitigation Manager

FT Monday - Friday 7AM-3PM ON-CALL ROTATION PAY RANGE: $80000 - $90000 annual (DOE) plus OT PTO PAID HOLIDAYS MEDICAL DENTAL VISION LIFE COMPANY VEHICLE USE (ON-CALL)

Qualifications (Requirements):
Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Fluent in English Spanish a plus
Clean criminal background check
Ability to pass a drug test
Valid drivers license with a clean record
Ability to work 40 hours per week including some nights/weekends and overtime if
needed
Available 24/7 during CAT Event if needed
Must have excellent time management and communication skills
Desire to focus on continuous improvement
Role on the Team (Job Responsibilities):
Secure contracts and sell mitigation from beginning to completion for mitigation jobs
Walk through jobsite with customer to go over mitigation process
Coordinate times and dates that work with customer
Manage mitigation schedule and provide techs as soon as contract is signed
Coordinate subcontractors tailored specific to job site and approve subcontractors
invoices
Manage job profitability and oversee all costs on mitigation projects
Communicate internally the number of techs and the amount of equipment necessary
for each job; train manage all techs and hold them accountable for performance
Adherence to OSHA and industry standard safety procedures
Assist techs when needed and foster a positive working relationship with other
departments
Provide help to structure/mitigation division when possible (i.e. light carpentry light
drywall work)
Ensure your crews are ready at all times and every morning to handle the day through a
team huddle
Get crew and customer acquainted with each other to build report
Ensuring the teams performance of tarping board up water mitigation mold
remediation environmental services and carpet cleaning/re-installation services in
accordance with Paul Davis and industry specifications
Handle all reviews write ups PTO request etc. with employees that are direct reports
Coordinate interviews with prospective technicians
Issue resolution - be the point of contact for customers if they have any questions
and/or concerns and resolve those in effective and timely manner
Meet clients and adjusters on site to assist in issue resolution and provide professional
opinion
Re-inspect job sites for quality control
Maintain inventory of clean properly stocked and organized trucks along with all
company equipment
Focus and dedication to providing excellent customer service
Be accessible by phone and participate as necessary in the on-call schedule 24/7
Be a great representative of our brand!

Team Compensation and Benefits:
Leadership Development - our company grows from the inside. Managing the
mitigation department is a key responsibility and identifying candidates from within for
advancement is part of the benefits
Paid training paid IICRC certifications and continuing education
Medical dental vision and life insurance
Referral program
Great culture and team dynamic
Salary based on experience and certifications
Bonus opportunities based on performance

Position Requirements:
Education: High School Diploma or equivalency
Experience: 10 yrs. experience (preferred) in mitigation industry and management

Licenses and Certifications:
Valid Drivers License (at all times)
IICRC Water Applied-Structural Drying Fire & Smoke Mold Certifications a plus
Knowledge Skills Abilities:
Speak well politely and appropriately.
Knowledge in proper mitigation and content restoration practices.
Knowledge of & the ability to work around cleaning chemicals solutions and use of
solvents without any adverse reaction/sensitivity.
Ability to read interpret and communicate oral and written instructions (i.e. work orders)
Ability to train & supervise employees.
Ability to plan organize and juggle multiple projects at once.
Ability to provide efficient cost-effective subcontractors.
Ability to adapt to changing job scope/demands.
Ability to read interpret graph data on psychometric charts and moisture mapping.
Excellent Customer Service skills.