Clinical Applications Analyst

Pacific University achieves excellence and distinction by investing in exceptional people to think care create and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse sustainable and dedicated to discovery and excellence in teaching scholarship and practice.

At Pacific University we thrive in an extraordinary environment surrounded by the beauty of the great Pacific Northwest with campus locations inForest GroveHillsboro and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live work teach and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

Clinical Application Analysts will oversee the implementation and ongoing management of electronic health records (EHR) and other clinic related software applications in collaboration with Sr. Analyst.

JOB SCOPE:

Performs duties independently with minimal supervision dealing with multiple priorities. Decisions are made within general policy guidelines but must require collaborative and unique decision-making for each situation. Mistakes/errors may result in unhappy Clinic customers damage to the academic experience of faculty and students resulting in poor image of the clinic or University. Situations of work stoppages caused by the EHR and supporting software issues need prompt and immediate attention and resolution.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Provide direct support to clinical operations and patient care teams to facilitate the introduction acceptance integration and optimal use of the Epic application in the clinics assigned.
• Collaborate with clinic leadership and end users to identify opportunities for efficiencies in clinic operations clinical practice support and improved health outcomes.
• Provides support for Topcon Harmony PACS and other clinical applications at Pacific University clinics.
• Responsible for chart corrections and patient merges within Epic and Topcon Harmony
• Responsible for creating and maintaining Provider Master File (PMF) records and Epic User Accounts within Epic as well as user accounts within other clinical applications such as Harmony Compulink Advantage and Artera.
• Tests Epic Enhancement and Service Packs as well as Topcon Harmony upgrades as they come available. Creates training material and provides end user training on changes being introduced through these system updates.
• Works closely with community partners to manage IntraService Area Referrals through Epic.
• Facilitates changes within the Pacific Healthcare System as changes are introduced as part of workflow optimization issue resolution Epic upgrades or at the recommendation of University Compliance. Works with Healthcare Operations team to determine departments that are required to change.
• Manages projects pertaining to clinical applications as the need arises.
• Collaborates with OCHIN Pacific University Colleagues and end users in the development and optimization of workflows. Utilizes MS Visio to document new workflows or workflow changes.
• Creates end user training material in both PDF and video formats supporting the utilization of the Epic for all end users.
• Manages collaboratively with Healthcare Operations team an expansive online library of reference material made available through the Service Portal Knowledgebase.
• Provides training to new workforce members providers and students prior to their start in clinic.
• Provides competency/efficiency training to existing users on changes to workflows and upgrades as implemented.
• Manages Artera software ensuring accurate integration with Epics.
• Responsible for supporting all modules of Epic EHR used at Pacific University (registration billing documentation ect)
• Works closely with OCHIN and end users to troubleshoot and resolve issues pertaining to the Epic modules
• Manages TDX Services Portal as part of managing incoming help requests from clinics staff students and providers

TRAINING:

• Demonstrates outstanding interpersonal communications skills and adult teaching techniques.
• Coordinate and provide all necessary training to new clinic staff and providers coordinate issuance of ID and password and provide go-live support according to established processes.
• Provide competency/efficiency training for existing users in conjunction with clinic leaders and Healthcare Operations team and trainers.
• Support upgrade training in collaboration with Healthcare Operations Sr. Analyst and OCHIN.
• Coordinate with clinic leadership students and physician champions for learning sessions or trainings at established staff or provider meetings.

SUPERVISOR RESPONSIBILITY:

• Works under the direction of Sr. EHR Analyst.
• This is a collaborative position that will require interaction with all members of Healthcare Operations administrators faculty staff and students across the university as well as UIS HCIT Specialists.

EDUCATION AND/OR EXPERIENCE:

• Experience with Electronic Health Records use teaching or support.
• Experience working in a clinical setting and familiar with medical terminology procedures and processes.
• BA or BS required preferably with a major or certificate in healthcare administration health information management health information technology or a related field. Related work experience preferred.

REQUIRED KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:

• Required knowledge and experience with Epic or other similar EHR system.
• Communicates with students faculty staff and the public.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all patients students faculty and staff.
• Maintains proper appearance and personal conduct for the employees particular job.
• Uses effective communication skills taking into consideration body language filters listening paraphrasing and questions with customers of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work in a team environment.

DESIRABLE KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:

• Software training experience and/or other teaching experience involving adult learners is helpful
• Familiarity with various Electronic Health Record Systems
• Proficient in using MS Office including Excel Visio and MS Word
• Report writing and report validation skills are strongly desired.
• Familiarity with ambulatory clinic workflows

WORKING CONDITIONS:

This position works remotely during normal business hours but will also travel to clinical sites as needed.

PHYSICAL ACTIVITIES:

Walking lifting typing talking hearing bending standing and repetitive motion

PHYSICAL REQUIREMENTS:

Medium work and Visual acuity

Application Process:

To apply please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States.

At Pacific University we are dedicated to offering experiences that are authentic holistic equity-minded and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices we actively promote access to opportunities and equitable pay for all employees.

We who make up Pacific University aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust civility care openness and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected their contributions are valued and they are provided opportunities to succeed.

Compensation and Benefits:

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation holidaysincluding winter breakand sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Annual 9% retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• Employer-paid life short-term disability and long-term disability insurance
• On-campus benefits including free access to our sports facility and library
• Discounts on campus food bookstore purchases clinic services and outdoor program gear rentals (including kayaks snowshoes and bikes)

Equal Opportunity Employment:

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds including those from historically underrepresented groups.

Notice of Nondiscrimination Policy:

Pacific University makes all employment decisions without regard to race color national or ethnic origin ancestry age religion or religious creed disability sex gender identity and/or expression sexual orientation military or veteran status or any other characteristics protected by applicable law. Applicable laws include but are not limited to Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 the Age Discrimination Act and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way Forest Grove OR 97116 or via email at .