Product Engagement Analyst
Product Engagement Analyst
Posted on :
12-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-06-2025
Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Join Coates Group as a Product Engagement Analyst supporting our largest global client in delivering world-class digital signage and content solutions. This client-facing role is key to driving operational excellence by managing incoming feature requests product incidents and testing issues while shaping how we engage with and support our clients evolving digital strategy.
What Youll Do:
- Be the first line of contact for client on pre-production issues enhancement requests and incident management
- Own and triage issues from QA UAT and lab environmentsensuring swift resolution through internal systems
- Drive root-cause analysis and internal reporting for all client incidents identifying trends and improvement opportunities
- Maintain and present regular reports metrics and dashboards to internal stakeholders and clients leadership
- Partner with cross-functional teams (Product Engineering Delivery Account Management) to communicate client needs and prioritize feature development
- Enhance training and documentation based on real-world client insights
- Assist with strategic product conversations to align our technology roadmap with McDonalds goals
- Support and deliver product demos and training sessions tailored to the clients needs
- Develop deep knowledge of clients technology ecosystem and how Coates products fit into the bigger picture
- Continuously look for new creative ways to solve client challenges using existing Coates solutions
What You Bring:
- 13 years in a client-facing role such as Technical Business Analyst Product Owner or Technology Consultant
- Experience with CMS digital signage or QSR/retail technology preferred
- Strong communication skillsable to translate between business and technical audiences
- Proficiency with Jira Confluence Miro/Visio and Agile development practices
- Ability to juggle competing priorities in a dynamic fast-paced environment
- Bachelors degree in Information Systems Business Computer Science or Engineering (advanced degree a plus)
- Analytical mindset strong attention to detail and problem-solving instincts
Youll Succeed if you...
- Can turn raw data into actionable insights that improve client engagement and product quality
- Thrive in collaborative environments and easily build relationships across technical and non-technical teams
- Are adaptable proactive and unafraid to challenge the status quo to improve processes
- Keep stakeholders informed with clean relevant and timely reporting
$100000 - $110000 a year
The annual base salary range for this position is based on the candidates experience qualifications and skill set. The position is also eligible for an annual discretionary bonus. In additionCoates Group offers a comprehensive benefits package including medical dental and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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