Guest Service Representative

Additional Information: This hotel is owned and operated by an independent franchisee Vacation Capital Group Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Villatel a hospitality company is hiring a team of individuals who take pride in providing an exceptional guest experience. Our Guest Experience Specialists serve as the primary point of contact before arrival upon check-in (as a Welcome Ambassador) and throughout their stay with Villatel. The team will be responsible for handling guest calls for our Apartments by Marriott Bonvoy as well as our Villa guests. In this role you will be an integral part of ensuring that every guest across our various resort properties has an unforgettable visit that creates lifelong memories. Your role will involve engaging with guests collaborating with different departments including operations maintenance dispatch and housekeeping and providing unparalleled service to enhance the overall guest satisfaction. If you are passionate about hospitality and connecting with guests this role is for you so apply today!

Assist with check-in and check-out procedures and provide information about resort amenities and services.
Act as a resource for guests by providing recommendations for dining entertainment local attractions and activities and arranging reservations or transportation as requested.
Address guest inquiries requests and concerns promptly and courteously either in person via phone or through electronic communication channels.
Collaborate with operations maintenance and dispatch teams to fulfill guest requests resolve issues and ensure a seamless guest experience.
Liaise with dispatch agents to communicate guest requests prioritize tasks and coordinate resource allocation to meet service demands effectively and efficiently.
Solicit feedback from guests regarding their stay actively listen to their concerns or suggestions and relay relevant information to management and appropriate departments for action.
Perform various administrative duties such as handling guest paperwork processing payments and maintaining accurate records of guest interactions and service requests.

QUALIFICATIONS:
High School Diploma or equivalent required. Associate or bachelors degree in hospitality management business administration or related field preferred.
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail.
Previous experience in a customer service or hospitality role with a passion for providing exceptional service and creating memorable guest experiences.
Excellent verbal and written communication skills with the ability to interact professionally and effectively with guests colleagues and management.
Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner.
Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions.
Willingness to work variable hours including evenings weekends and holidays to accommodate the needs of guests and the operational requirements of the resort properties.

Why work at Villatel We love love love vacations. For ourselves sure (dont get too excited). But more importantly for the tens of thousands of guests that visit us each year looking to have the most incredible experiences of their lives. Our mission Exceed their expectations every single timeby offering the most FUN adventure-packed and spacious accommodations with premium service.
Whats cool about us is that we simultaneously build design maintain and service all of our accommodations. So we dont just hope our resorts and guest experiences are up to snuff. We actively make them as incredible as we canby owning every step of the process.

Villatel offers a competitive hourly rate and benefit package that includes medical dental vision disability and life insurance. We also offer a 401K plan and an Employee Discount Program.

This company is an equal opportunity employer.

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