Specialist, Application Support

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does an outstanding Splunk (Requirement Name) do at Fiserv

A Splunk resource invest time in understand the application behavior and deeper understand of all the application logging.
Closely works with SMEs to document the known errors and categorizing business failures and system failures
Creates framework for monitoring and alerting.
Looks for enhancement opportunities in Splunk Knowledge objects.
Researches client impacting incidents and evaluates the Splunk knowledge objects for gap analysis.
Engaged with Deployment and Development teams to understand new features introduced to Applications.

What you will do:

You need to be a quick learner to understand all the alerts and monitoring within first 60 days.
Work in all shifts to understand application behaviors in Business and non-business hours.
Creates complex Splunk dashboard and extensively must use regex
Continual improvement of Dashboards and alerts based on monitoring findings.
Optimize Dashboards and alerts using new features in Splunk
Is also expected to work on other enterprise APM tools like ServiceNow Dynatrace AppDynamics Autosys SFG etc.
Need to be a part of a 24*7 team and work in rotation in all shifts.

What you will need to have:
Bachelors degree in Computer Science Engineering or Information Technology or equivalent experience.
Extensive Splunk knowledge
Must have worked in a monitoring team previously.
Ability to work under pressure.
Understanding technologies.
Exposure to Enterprise monitoring tools will be added advantage.
Strong verbal and written communication skills.
Good analytical organizational and problem-solving abilities.
Good at prioritizing the tasks and commitment to complete them.
Strong team player / customer service orientation. Demonstrated ability to work with both end users and technical staff.
Ability to track progress against assigned tasks report status and proactively identifies issues.
Demonstrate the ability to present information effectively in communications with peers and project management team.
Highly Organized and Works well in a fast paced fluid and dynamic environment.

What would be great to have:

Experience of Network related components terminology and functions.
Banking and Financial Services experience
Experience in Tool like Python MFOO AppDynamics & Dyntrace
Command line knowledge of Unix and Windows
Exposure to Autosys ServiceNow etc.
Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

To support the total well-being of our associates Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical dental vision life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness wellness education preventive services and fitness activities are designed to meet you where you are.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.