Resident Experience Manager
Resident Experience Manager
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Job Description
Job Description
If you take pride in being compassionate honest professional and safe consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.
We are searching for a Resident Experience Manager (temporary) to join our Parkland at the Lakesteam based in DARTMOUTH NOVA SCOTIA.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live work and visit. As an established and respected organization in the healthcare sector Shannex offers opportunities for growth development and advancement. And at the end of every day you will know youve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health vision and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
- Life travel and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching) or pension plan
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program including excellent discounts for apparel restaurants technology fitness travel and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannexs Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
- Maintains quality and resident satisfaction of the Parkland of responsibility
- Consistently ensures service delivery meets established brand standards in terms of quality safety timeliness and customer service.
- Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
- Oversees the orientation of new Residents to Parkland through established standards.
- Provides leadership and direction to housekeeping and hospitality services team.
- Accountable for management and performance of both departments.
- Manages the professional development of all Team Members within the housekeeping and hospitality services department.
- Oversees operating budget and spending processes of the food and beverage department
- Directs safety & wellness culture of housekeeping and hospitality services team.
About You
In addition to placing high value on continuous improvement collaboration and accountability you bring:
- A University Degree or equivalent experience in Business Administration Hospitality Management or similar education.
- 2-3 years in a management role within Hospitality or Seniors Living environment
- You are passionate about working with seniors and have experience working with the elderly in a seniors living or long-term care environment.
- Alzheimers Disease and other Dementia Care Course considered an asset.
About Us
It all began in 1988 when our Founder Joseph Shannon purchased a single nursing home in his hometown of Sydney Cape Breton. For more than three decades Shannex has grown as a trusted provider of senior accommodations services and care in Nova Scotia New Brunswick and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences Shannex Enhanced Care Faubourg du Mascaret Milestone Communities and Care at Home team members who create an exceptional resident experience and a positive fulfilling work environment where every voice matters.
If youre ready to join the Shannex team of Great People apply today!
Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity diversity inclusion and belonging is about creating a culture that embraces the uniqueness of individuals where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex every team member belongs.
All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
