Manager - Commercial Claims - Jacksonville, FL
Manager - Commercial Claims - Jacksonville, FL
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Salary Not Disclosed
1 Vacancy
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.
About Us:
Citizens Property Insurance Corporation plays a crucial role in Floridas property insurance marketplace by providing property insurance to those homeowners who are unable to obtain coverage in the private market. We are a not-for-profit company whose employees are driven first and foremost by our mission to serve the people of Florida as the states insurer of last resort and as an innovative thought leader focused on promoting a healthy property insurance market.
Our employees are Citizens greatest resources. That is why we strive to create a corporate culture where employees are engaged - one that maximizes employee potential encourages innovation and fosters career development. Our employees are proud of the company they work for and proud to be active in the communities where they live and work.
Job Description:
POSITION SUMMARY:
This position is responsible for the direct supervision and accountability of internal external and/or contracted staff responsible for the investigation adjustment and settlement of Commercial Claims and/or the assessment of claim performance. Additionally may be required to provide oversight to the multiple claims workflows and processes conduct open and closed file reviews mentor train and participate in the direct handling of claims to ensure compliance with company policies and procedures. This role is on-site in Jacksonville FL but we will consider field-based candidates located within Florida.
ESSENTIAL FUNCTIONS:
- Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating promoting and modeling ethical behavior as well as executing job responsibilities in accordance with Citizens core values ethics and information protection policies.
- Responsible for managing staff including hiring goal setting planning and delegation of work training and development coaching/mentoring and completing performance evaluations.
- Conducts audits of the claims process to include coverage analysis investigation valuation scope estimate reserving and the accurate disposition of claims.
- Communicates effectively with agents policyholders Claims Unit personnel External and Internal Stakeholders.
- Ability to manage and adjust claims in accordance with Citizens Best Practices and Estimating Guidelines including proficiency with the electronic estimating system and management applications.
- Completes field reinspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
- Assists in the coordination of vendor involvement in all current claims models. Participates in training and/or mentoring of internal external and/or contracted staff.
- Develops analyzes and reports metrics useful in measuring team performance as well as the effectiveness of the claims operations.
- Participates in workload surges and/or catastrophe response as needed to include mandated overtime during specified catastrophic events. May assist other Business Units as needed.
Required:
- Within 90 days of hire a valid active and appropriate Florida Adjuster license and Appointment will be required and maintained as a condition of continued employment
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
- Working knowledge to interpret and apply laws rules regulations policies and procedures and department operational guidelines in daily functions.
- Ability to recognize problematic situations and put into effect creative solutions.
- Demonstrates leadership and managerial skills.
- Ability to coordinate large diverse teams of adjusters attorneys consultants and/or experts.
- Ability to exercise independent judgment and be self-motivated
- Strong analytical organizational negotiation and communication skills.
- Ability to plan prioritize workload organize and coordinate multiple tasks and projects.
- Ability to work independently multi-task and adapt to frequent priority changes.
- Advanced proficiency in Microsoft Word Excel and Outlook.
- High School Diploma or the equivalent.
- Bachelors degree OR 4 years of relevant experience OR a combination of college education and relevant work experience equivalent to 4 years.
- 2 or more years of supervisor/managerial experience or experience leading complex projects or teams.
- Within 90 days of hire a valid active and appropriate Florida Adjuster license and Appointment will be required and maintained as a condition of continued employment
- Additional education may count towards experience.
- 5 or more years of experience relating to P&C claims (Personal & Commercial)
- JD with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU)
- JD licensed to practice law in Florida and in good standing with The Florida Bar is exempt from adjuster licensure at hire and has either:
- 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation.
- 7 or more years of experience relating to P&C claims (Personal & Commercial).
- 4 or more years of supervisory experience with two (2) or more of those years relating to insurance.
- Strong knowledge of Florida P&C Insurance marketplace including matters of coverage damage assessment legal climate and claims law.
- Active Florida Adjuster license (620 or 644).
- Industry designations and/or certifications.
- Xactimate proficiency.
This position requires the ability to sit for long periods of time hear and converse over the telephone and key frequently on a computer. Must be mobile operate a motor vehicle climb roofs and work in a highly energetic and flexible work environment. Position may require periodic overnight travel including lengthy catastrophe response.
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.
Required Experience:
Manager
Employment Type
Full Time
