Withdrawal Specialist (Las Vegas)
Withdrawal Specialist (Las Vegas)
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Job Description
As a Withdrawal Specialist you will work in our Payments Operations team to review withdrawals for exceptions handling evaluate player activity and identify suspicious activity. The work requires attention to detail and extensive and accurate documentation. An interest in sports and sports betting is helpful but not an absolute must.
What You Will Do:
- Review and Release transactions for customers in the given SLA period for multiple states
- Ensure that all day-to-day tasks are being completed in accordance with our standards
- Support customers to resolve inquiries via email in a timely and professional manner and providing superior service
- Work closely with Payments and Fraud Analysts providing research for investigations and chargeback inquiries
- Complete payment projects as required to support compliance risk and fraud reduction and other department mandates
- Collaborate with different areas of the business to provide support including operations marketing and compliance
- Collaborate with customer service teams to ensure that we continue to provide the best customer experience for our customers
- Report any adverse trends issues and/or anomalies to the senior analyst
- Promote a positive image for Caesars Sportsbook within the industry and community
What You Will Need:
- 1 years of experience in payments/fraud in an e-commerce environment. Experience in digital gaming or gambling an advantage
- Strong data analysis skills and Excel experience required
- Ability to problem solve and implement solutions quickly often coordinating multiple teams
- Excellent communication organizational operational teamwork and interpersonal skills
- Previous experience of working in a highly regulated industry
- Understanding of a Card Not present environment
Other Skills You Will Own:
- Enthusiastic about working with revenue
- Passionate about internal/external customer service
- Understands the importance of establishing and maintaining positive relationships
- Good communicator and detailed oriented
- Able to maintain confidentiality
Physical Requirements:
- Must be able to sit for extended periods of time
- Must be able to type and monitor a computer for extended periods of time
- Regular attendance in the office
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Sportsbook reserves the right to make changes to the job description whenever a part of Caesars Sportsbooks employment process finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
