Regional Account Manager
Regional Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Regional Account Manager
LOCATIONS: Midlands & North of England
REPORTING TO: Operations Manager
PACKAGE: Competitive Salary Car / Car allowance (6600 per annum) bonus
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
ROLE OVERVIEW AND PURPOSE
As a self-motivated individual you will ensure the full delivery of all customer contracts within contractual guidelines. You will achieve this through target-driven performance requirements structured review meetings and close collaboration with the onsite engineering team and clients to maximize efficiencies and profitability. Your role will involve managing work-in-progress (WIP) effectively and ensuring there is no aged debt.
You will foster strong customer relationships by leveraging existing and new business opportunities. Guided by your direct line manager you will provide support as needed. Your responsibilities will include operational financial and commercial management of your portfolio as well as developing further business opportunities and revenue within that portfolio. You will build on customer relationships and develop your team to deliver outstanding customer service.
You will endorse the ABM and client brands always upholding the company image. A flexible approach to working across several contracts over a wide geographical area of England (Midlands Northeast Northwest) is essential.
KEY RESPONSIBILITIES
- Ensure all ABM and Client Health and Safety Policies and procedures are adhered to referring conflicts to the Account Manager where necessary.
- Update asset lists schedules and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour schedule the tasks and ensure the effective completion of the PPM & Reactive works both direct & sub-contractors.
- Ensure all reactive calls are logged and closed on the CMMS utilising supervisors and administration staff as required.
- Work to agreed quality systems ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to site teams.
- Contribute to the appraisal of staff and suppliers.
- Identify cost-effective good working practice on site including spares holding bulk replacements refurbishments alternative suppliers and maintenance regimes.
- Ensure best purchasing practice using the companys nominated suppliers.
- Ensure that Risk Assessments COSHH records and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on sites.
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Ongoing Health and Safety reviews across contract portfolio.
- Leadership ability and understanding of project management.
- Regular reviews with supervisors and engineering staff to always ensure full compliance.
- Strong communicator across all aspects of the business.
- Monthly Contract Report performance of contract portfolio.
- Analytical reporting of portfolio contract performance.
- Planning and organisation skills.
- Strong aptitude for Sales and Marketing techniques.
- Regular performance and target reviews of engineering team.
- Appraisals of engineering team.
- Holding and execution of disciplinary hearings.
- Development of new business opportunities.
- Support to your line manager
REQUIRED SKILLS AND EXPERIENCE
- Proven success in building strong relationships with high-end service providers.
- Self-motivated with a flexible approach.
- Experience in a similar role within Building Services.
- C&G/NVQ in mechanical or electrical discipline.
- Advanced knowledge of Building Management Systems.
- Strong administrative and organizational skills.
- Excellent proficiency in Excel and other IT programs.
- P&L accountability for all contracts.
- Commercial awareness.
- Strong communication skills.
- Intermediate to advanced IT skills.
- IOSH Managing Safely certification.
- Working knowledge of CAFM systems.
Desirable:
- 18th Edition IEE certification.
- NEBOSH Fire Certificate.
- NEBOSH General Certificate.
- Time-served apprenticeship.
- City & Guilds Refrigerant Safe Handling certification.
- ACS/Gas Safe qualifications.
- Experience in a multi-service provision environment (retail commercial education).
Required Experience:
Manager
Employment Type
Full-Time
