Account Manager

What Youll Do

Retention & Customer Success

• Serve as the primary point of contact for your customers ensuring a smooth onboarding experience and ongoing value through proactive engagement.
• Negotiate contracts review terms and conditions propose pricing within package guidelines and manage approvals in partnership with legal counsel.
• Monitor account health and platform usage to identify risks and opportunities delivering relevant content and product updates to drive continued adoption.
• Establish and maintain strong relationships with key stakeholders keeping accurate account maps.

Expansion & Growth

• Uncover opportunities for upsell and expansion by providing strategic insights and clearly articulating platform value to customer stakeholders.
• Navigate complex buying cycles involving both business and technical decision-makers collaborating internally to drive results.

Cross-Functional Collaboration

• Partner with platform specialists to deliver tailored product training and ensure customer enablement across essential features.
• Stay current on product capabilities supporting materials and industry trends to bring a competitive edge to your conversations.
• Share customer feedback and competitor insights with internal teams to influence product strategy and go-to-market messaging.

Desired Skills and Experience

The ideal candidate is an experienced sales representative and/or account manager with an ability to effectively adapt to a fast pace rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers.

• 3-4 years of experience in account management customer success or sales.
• Proven track record of meeting or exceeding retention and growth targets.
• Excellent communication skills and the ability to build trust with customers and cross-functional teams.
• Highly organized adaptable and comfortable operating in a fast-paced evolving environment.
• Motivated by personal growth a team-first attitude and a willingness to go above and beyond to get the job done.
• Confident running both virtual and in-person customer engagements.
• A degree in business is a strong asset.

Dont meet every qualification Research shows that equity deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity equity and inclusion by being representative of the diverse communities that we serve. We have a culture that values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications dont match up perfectly we encourage you to still apply. You may be the best candidate for this role.

The only tool you need to outsmart social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools Dash Social enables brands to create content that entertains engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social visit .

At Dash Social you will be given the opportunity to take risks learn and grow your career. Youll be joining a talented hardworking team with leading policies and practices recognized as a top employer in Canada.

At Dash Social we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched we believe that collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills voices and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Socials hiring practices and company culture does not condone discrimination based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family you can also expect:

• Vacation personal days and sick time
• RRSP/401k matching
• Annual mental health benefit
• Quarterly wellness benefit
• Donation matching program
• Parental leave top up plan
• Work from home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities