Student Life Representative (Brantford, Cambridge, DTK & Reuter)
Student Life Representative (Brantford, Cambridge, DTK & Reuter)
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Job Description
Position: Student Life Representative
Location: Conestoga College Cambridge Brantford DTK & Reuter (as assigned; may be eligible to work at other locations or virtually as needed)
Reports to: Member Support Associate; or in their absence the Member Support Supervisor
Time Requirement: Up to 20 hours per week (some evenings and weekends may be required)
Hourly Wage: $20.65
Revised: July 2024
Company Overview
Conestoga Students Incorporated (CSI) was founded in 1973 and is the official student association representing more than 21000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI and we are dedicated to serving the students to the best of our ability.
CSIs mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission we are working to ensure students have access to skills development.
Why Join Us
CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching and opportunities to develop the necessary skills for all professional fields.
CSIs student employees also have access to:
- Competitive Wages
- Paid Sick Days
- Paid time off to observe culturally significant events
- Discounts at our food services outlets
- Employee engagement activities
For more information on what we do and the services we offer please check out our website at: Overview
The Student Life Representatives are highly knowledgeable peers who are at the forefront of promoting and providing CSIs student services and events at all campuses of Conestoga College. Although many of duties and responsibilities relate to servicing student needs in the Service Hub area Student Life Representatives also support and execute engaging promotions- and event-based activities. A high level of customer service and empathy is expected in this role; Student Life Representatives must remain respectful courteous and professional at all times when servicing clients.
This position reports directly to the Member Support Supervisors/or Manager. In carrying out the duties of this position a great deal of autonomy is exercised with final overview by the Member Support Supervisor. It is also important that the Student Life Representative works closely with the Member Support Supervisor to ensure that they are up-to-date on the basic overall operations of CSIs services. In all activities it is crucial that the Student Life Representative recognizes that service to students is a top priority.
You will learn to:
- Navigate various customer service and collaborative situations using interpersonal skills critical thinking strategies and relevant negotiation and conflict resolution skills to ensure a professional level of customer care
- Address typical human resource management issues as they relate to the administrative professional functions supporting the organizations goals and strategic objectives
- Utilize technology and tools for communication collaboration information management data analytics and decision support
- Execute small-scale events and activities to meet organizational and/or client needs
- Propose strategies that support intercultural awareness and inclusion to create events that meet the needs of diverse populations
- Participate in marketing activities to promote company services events and activities
- Promote event and service information through a variety of methods to meet established objectives
Duties and Responsibilities
SERVICES
- Provide quality customer service to the students of Conestoga College adhering to the CSI Customer Service Standard
- Communicate CSI services funding services and events to the client base
- Respond to student and staff inquiries in a timely manner directing client questions to the appropriate person
- Track all client inquiries feedback and concerns on the inquiry tracking spreadsheet
- Work closely with the Member Support Associate/Coordinator reporting the status of CSIs services operations
- Assist the Member Support Supervisor or the Member Support Associate in creating monthly counts and creating end-of-semester reports
- Complete clear accurate and legible shift reports at the end of each shift
- Open and close the Service Hub and ensure that closing checklists are completed
- Ensure a high standard of health & safety cleanliness and sanitation in all work areas at all times
- Inventory control of supplies and materials including ordering monitoring completing damage reports researching new products and services to be offered etc.
- Implement continuous improvements to services offered by CSI to ensure operations meet the needs of students
- Assist in the planning implementation and execution of support service programming at Conestoga College
- Assist in research projects for the Member Support Team as needed
- Attend regularly scheduled meetings with the Member Support Associate/Coordinator
- Attend monthly staff meetings
- As needed provide coverage at the gaming lounge:
- Rent out movies video games gaming consoles controllers boardgames card games etc. to students
- Control multimedia volume levels
- Monitor all activities within the Lounge space
- Open and close the gaming lounge area
EVENTS
- Assist with the execution of on- and off-campus student activities events and programming to ensure students are involved engaged and informed
- Perform event-related duties and tasks as assigned to ensure a seamless execution of events (tasks vary per event but could include any combination of: set-up tear-down food service cash handling face-to-face interaction with students assisting entertainers & vendors acting as a stage hand and other duties as assigned)
- Frequently lifting and moving objects of up to 50 lbs
- Distribute prizes and Frosh Kits and assist in the setup and tear-down of such distribution events
- Organize and track inventory including ordering shelving etc.
OTHER GENERAL DUTIES
- Work in accordance with corporate by-laws policies and procedures particularly to the CSI Mission Statement
- Practice professionalism and impartiality when handling sensitive personal information
- Maintain confidentiality for business practices
- Strict adherence to Health & Safety laws policies and procedures
- Work in an organized manner where detail accuracy and confidentiality are critical
- Attend meetings and committees when required
- Work with members of the College to build strong relationships between CSI and Conestoga College
- Mandatory attendance at monthly staff meetings and CSI-related training days
- Other duties as assigned
QUALIFICATIONS
- Must be enrolled full-time at Conestoga College and be a fee-paying student
- Candidates must also be able to demonstrate the following:
- Understanding of CSIs services
- Comprehension of instructions and information relating to CSIs services
- Customer service skills
STUDENT ELIGIBILITY
All students in this position must:
- Be in a full-time degree diploma or certificate program at Conestoga College
- Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced load
- For Spring term positions (May to August) students must be returning to full-time studies in the Fall term in order to be eligible.
- Have a valid Social Insurance Number
International students must:
- Hold a valid Canadian study permit that allows on-campus employment
- Adhere to all requirements stated on their study permit
- Adhere to all Canadian student visa requirements
Working Conditions
Physical Demands
This position will spend long hours sitting and using office equipment and computers which can cause muscle strain. Long hours will also be spent standing walking and lifting/carrying objects of up to 50 lbs.
Environmental Conditions
This position performs work primarily in a busy open area office and is faced with frequent interruptions and meetings with others on a regular basis. Occasional travel between campuses may be required. Some work may be required after office hours and on weekends. Work may be occasionally performed outdoors as weather permits.
Sensory Demands
This position will require long periods of intense concentration in the face of frequent distractions. The incumbent must also spend long hours on the computer entering information which requires visual focus attention to detail and high levels of accuracy. This position will at times be subject to loud noises and bright lights.
Mental Demands
This position will be expected to manage and meet multiple competing deadlines. The incumbent must also be able to deal with a wide variety of people on various issues.
How to Apply
Application Materials
To have your application considered you must prepare the following Application Materials:
- A resume letter or audio/video recording that provides the following information:
- Why you are interested in this position
- What skills and/or experiences you have that you feel would be helpful in this position
- Whether you are willing and able to perform work at other campuses
- Your schedule of availability for work shifts
Instructions
If you are interested in this opportunity please review the company website and apply through Bamboo HR at providing all of the above Application you are an international student please also provide a copy of your Study Permit allowing for on-campus employment during the upcoming academic term.
Accessibility Diversity & Inclusion
Conestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying interviewing or working please feel free to let us know at as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
