This hybrid role requires working from our London office regularly.

If youve been looking to join a fast-growing startup with a mission to make a huge positive impact backed by the same investors as Stripe and Airbnb then youve found the right place!

Our Mission

If youve been looking to join a fast-moving mission-driven tech company backed by the same investors as Stripe and Airbnb youve found the right place.

At Goodstack were here to revolutionise how the world does good .

Were a Series A company building the tech infrastructure behind the worlds most ambitious social impact programmes. From powering donations and volunteering to enabling community engagement and ESG reporting we help global brands build scalable meaningful programmes that do good in the world.

Our platform is trusted by companies like Google TikTok LinkedIn HSBC Atlassian and OpenAI as well as thousands of nonprofits including the Red Cross Oxfam and Cancer Research. In 2024 alone we facilitated $3 billion in donations through our platform.

Were growing fast and to scale our customer experience were investing in a high-performing Customer Success team.

Join us as a Account Manager own relationships grow revenue and turn clients into advocates

As an Account Manager youll be responsible for the end-to-end success of a portfolio of mid-to-large enterprise clients. From onboarding and adoption through to renewal and expansion youll ensure your clients see meaningful value and that Goodstack is at the centre of their social impact strategy.

Youll run regular engagements with your accounts proactively share roadmap updates lead renewal planning and identify commercial opportunities along the way. Youll be measured on retention expansion and client advocacy.

This is a great opportunity for a mid-level Account Manager looking to level up their strategic muscle while still being close to execution. The role is based in London and reports into the Head of Customer Success USA.

Your mission:

• Own a book of business: Manage a portfolio of customers running regular touchpoints QBRs and executive check-ins to keep relationships strong and goals aligned.
• Drive retention: Ensure client satisfaction and proactively mitigate risk ahead of renewals no last-minute surprises.
• Grow accounts: Uncover expansion and cross-sell opportunities through strategic conversations and a strong commercial lens. Youll always have one eye on growth.
• Proactively highlight value: Surface relevant roadmap updates and product capabilities before the client needs to ask. Make them feel like were one step ahead.
• Turn customers into advocates: Work with marketing to generate case studies secure testimonials and get the right clients involved in our Client Advisory Board.
• Ensure visibility and alignment: Keep your internal stakeholders informed Sales Solutions and Product so everyone is clear on client priorities and plans.

As Account Manager at Goodstack your mission will be to:

• Bring an account managers drive to a customer success role you think in revenue not just relationships.
• Know how to run a book of business with rigour recurring meetings structured agendas proactive follow-ups clear account plans.
• Understand that great client management is part art part science you listen well advise confidently and always come prepared.
• Are deeply proactive you dont wait for renewal time or a ticket to engage youre always one step ahead.
• Can manage multiple clients at different stages of maturity and complexity without dropping the ball.

After 3 months success will look like:

• Youve built strong relationships with all key stakeholders across your accounts.
• Youve completed onboarding for your portfolio and understand each clients key outcomes and success measures.
• Youve identified expansion potential in at least 2-3 accounts and started surfacing roadmap opportunities.
• Youve helped generate at least one client story (quote testimonial or reference call).
• Your CRM notes forecasts and renewal dates are clean and up to date.

This role is a perfect match for you if you have:

Key traits:

• Commercial mindset Youre always looking for ways to expand accounts and deliver mutual value.
• Structured and disciplined You know your clients your dates and your pipeline. You dont miss the details.
• Empathetic communicator You listen closely and adapt your style to suit the client while still keeping them moving forward.
• Team player You collaborate closely with Sales Solutions Product and Marketing to deliver results.

Key experience:

• 25 years experience in Account Management Customer Success or Strategic Partnerships ideally in B2B SaaS.
• Demonstrated experience driving client retention and account growth.
• Comfortable running regular meetings writing success plans and keeping internal systems up to date.
• Familiarity with tools like HubSpot Gainsight or equivalent CS platforms.
• Experience working with mid-market or enterprise clients.
• Exposure to mission-driven ESG or social impact sectors is a bonus.

Bonus if you have knowledge or love of:

• Have worked with cross-functional teams in startups or scale-ups.
• Have experience influencing or supporting client marketing initiatives (e.g. case studies PR stories etc).
• Have supported client advisory board programmes or similar customer marketing efforts.

What you can expect upon joining our team

Salary reviews and share options
Tasty Tuesday! Office lunch is on the company
Vitality - Private medical insurance - vision dental & hearing coverage
250 Brighten your day annual budget
1000 Learning & Development annual budget
Paid days to attend conferences and level up your skills
Goodstack library
Paid days to volunteer for non-profit causes
25 days annual leave plus paid public holidays
Paid day off on your birthday!
Paid wellness leave
Paid sick leave
Pension
UK cycle-to-work scheme
Flexible working hours
Parental leave
WFH budget upon joining
Youre always welcome to pop in more often if you enjoy the buzz of being in the office. Its a warm friendly space right in the heart of London
and so much more

About us

Since 2017 Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In todays landscape more businesses are recognising the necessity of embedding purpose into their operations to stay relevant.

To catalyse this transformation we are constructing efficient global charitable rails accessible via an API globally.

Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better purpose-driven world.

Lets do this!

OUR PLEDGE TO DIVERSITY EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15 nationalities across 5 continents ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds perspectives and experiences essential to our success. We actively seek and welcome applicants from all walks of life regardless of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

A team that represents the world that we are trying to support is a wiser more knowledgeable and stronger one. Were excited for you to bring your experience yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!