2-3 months contract with a Local Authority
Job Summary:
We are seeking a flexible and customer-focused individual to support the transition from analogue to digital telecare devices within domestic settings.
This role involves visiting customers in their homes installing and demonstrating new digital equipment and ensuring a smooth and supportive experience for both customers and their carers.
Key Duties/Accountabilities (Sample):
Install and replace analogue telecare devices with digital alternatives in customers homes.
Demonstrate the effective use of the equipment to customers and their carers/next of kin.
Maintain accurate and detailed records of installations and any relevant information gathered during visits.
Communicate clearly and sensitively with customers carers and family members.
Liaise with internal teams external contractors and equipment manufacturers as required.
Always conduct yourself professionally and respectfully particularly when working in customers homes.
Skills/Experience:
Excellent verbal communication and interpersonal skills.
Strong customer care ethos with the ability to explain technical information in a clear and patient manner.
Aptitude for technology and confidence in using and demonstrating digital equipment.
Basic DIY skills to support installation tasks.
Ability to work independently and manage time effectively.
Additional Information:
A full clean UK driving licence and access to a vehicle with business insurance is essential.
An Enhanced DBS check is required for this role.
Flexibility to work across various locations and adapt to different home environments.
Excellent verbal communication and interpersonal skills. Strong customer care ethos with the ability to explain technical information in a clear and patient manner. Aptitude for technology and confidence in using and demonstrating digital equipment. Basic DIY skills to support installation tasks. Ability to work independently and manage time effectively.