Help Desk Support Specialist
Help Desk Support Specialist
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-06-2025
Job Description
Title: Help Desk Support Specialist
Duration: 07 Months
Client: State of Georgia
Location: 2 martin Luther king Jr drive SE Atlanta GA 30334
Note: This is an onsite role.
Job Description:
- Serves as the primary escalation point for in coming queries and technical issues.
- Manages and/or assigns projects and tasks toother team members as appropriate
- Advises collaborates and assists business units with system enhancements and modifications
- Provides technical assistance and support for in coming queries and technical issues related to systems networking phone systems audio/visual equipment computer software (e.g. Windows 10 Microsoft Office various browsers) hardware etc.
- Effectively provides user support over the phone in person and via remote tools.
- Responds to user requests promptly demonstrating courtesy and respect for customers to ensure complete problem solution and satisfaction through appropriate follow-up.
- Assists users with information security and privacy questions; provides directions for the correct action.
- Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
- Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean up-to-date and operational.
- Provides installation and assistance for laptops desktops printers scanners cell phones air cards landlines networksand other assigned peripherals.
- Troubleshoots end-user problems; trouble shoots desktop and network printing problems for various vendor printing devices.
- May be asked to train users on IT hardware and software (e.g. laptops printers login email etc.)
- Creates user support documentation and instructions.
- Multi-task prioritize problems and manage time to ensure the timely resolution of incidents.
- This individual will work in a team environment is responsible for IT support and Telecom tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
TECHNICAL SUPPORT SPECIALIST SKILLSAND QUALIFICATIONS.
- Minimum of 2-3 years of IT technical support
- Strong knowledge and experience installing configuring replacing and supporting network infrastructure equipment including servers workstations (Windows/Mac) switches routers cabling VoIP systems.
- Technical expertise should include Windows 10MS Office 365 Active Directory SCCM utilization of GPOs Enterprise anti-virus solutions Helpdesk ticketing systems and Azure.
- Proficiency with imaging laptop computers 20h221h2 Microsoft Office 2010 Cisco network and other authorized desktop applications.
- Knowledge and proficiency in Mobile device management including IOS and Android devices operating systems Enterprise encryption solutions Windows PC/laptop management via Active Directory and related software.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Experience installing configuring and supporting network printers and audio/visual equipment
- Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
- is strongly preferred)
- Highly detailed and process-oriented with advanced troubleshooting incident resolution and documentation skills
- Strong team leadership time management and coaching and mentoring skills
- Excellent customer service and communications kills are a must.
- Desktop Technician will provide day-to-day local remote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.
- Providing fault analysis to customers core operating systems and platforms providing support and applying desktop fault resolution for the approved application suite.
If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction
enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then we would like to
hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT
Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and
mobile apps) systems integration data analytics system automation cybersecurity and cloud technology
solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as
increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from
our three distinguishing core values: integrity diligence and technological excellence. Tri-Force is a six-time
winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the
nations fastest-growing companies.
Minimum of 2-3 years of IT technical support Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems. Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure. Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software. Willing to work off-hours and weekends when required for projects or emergency support. Experience installing, configuring, and supporting network printers and audio/visual equipment Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force is strongly preferred) Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills Strong team leadership, time management, and coaching and mentoring skills Excellent customer service and communications kills are a must. Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
Education
Bachelor's degree in Computer Science related field.
Employment Type
Full Time
Key Skills
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