TSE - Performance
TSE - Performance
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Job Description
Technical Support Engineer - Performance
What you get to do in this role:
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.
*The Performance Support Engineer must be able to work outside of normal business hours on occasion (weekend shifts holidays) on a rotational basis.*
Opportunity: -
In this role you will find ways to remediate outages or enhance performance on the ServiceNow platform utilizing tools like Big Data Splunk and Grafana to map out metrics and identify trends on transactional throughput memory CPU job processing and disk utilization. Using your database optimization skills you will directly tune the database add indexes maintain tables and data and understand execution plans to recommend better-formed queries. You will review JavaScript and Java application code to point out and fix performance concerns. You bridge the gap between the customer and the different internal teams (Development Infrastructure Networking Hardware) to reproduce performance issues and find root cause analysis.
Required Skills: -
Strong personal commitment to quality and customer service.
Experience with relational databases (e.g. MySQL Oracle).
Java experience- ability to read and understand object-oriented design principles and memory management.
Experience in one (or more) scripting languages-JavaScript is preferred. Python or Perl-plus.
Advanced Unix/Linux experience.
Ability to analyse java heap dumps as well as thread dumps.
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans database tuning).
Strong teammate with high level of commitment and excellent communication skills.
The following additional skills are preferred but not required:
Understanding of Web Services JDBC ODBC.
Understanding of TCP/IP and Networking knowledge.
Experience with Splunk.
Understanding of remote administration via SSH SNMP WMI PowerShell.
A fundamental understanding of ITSM ITIL and/or CMDB.
Education
Bachelors (B.E/ or Masters (M.E/ degree or equivalent.
SQl, Servicenow, Java Script , Apache Tomcat , Semaphore, thread dump
Education
Any technical graduation
Employment Type
Full Time
