Predictive Dialer Specialist
Predictive Dialer Specialist
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Job Description
Smarter Sales. Seamless Experiences. Powered by Innovation.
Our client SP Data Digital is a trailblazer in the business consulting and services industry specializing in AI-powered sales and customer experience (CX) solutions. Headquartered in Toronto with teams across North America they fuse human expertise with cutting-edge technology to help brands scale faster and engage smarter. Recognized for innovation and impact they offer a dynamic environment where tech meets strategy perfect for professionals ready to grow with a global future-focused leader.
Job Description
As a Predictive Dialer Specialist you ll manage and optimize dialer systems to drive outbound campaign performance. From configuring strategies to real-time monitoring and compliance your expertise ensures that every call counts delivering results through precision analytics and innovation.
Shift: 12:00 PM 8:00 PM EST (some Saturdays may be required)
Work setup: Work from home / Remote
- Manage and optimize the predictive dialing system to ensure efficient outbound call delivery and campaign execution
- Support call center operations by ensuring agents connect effectively with customers through proper configuration and monitoring of dialing strategies schedules and compliance protocols
- Operate and manage the predictive dialer system (e.g. LiveVox Noble Five9 Genesys) to support outbound campaigns
- Monitor campaign performance in real time to ensure optimal contact and connection rates
- Configure adjust and optimize dialing strategies based on campaign goals and call center KPIs
- Troubleshoot and resolve dialer-related issues in coordination with IT and vendor support teams
- Create and upload call lists and apply calling rules
- Ensure compliance with Do Not Call (DNC) regulations
- Collaborate with operations QA and training teams to ensure seamless campaign execution
- Generate and distribute daily weekly and monthly dialer performance reports
- Maintain accurate records of campaign outcomes list penetration and agent productivity
- Ensure adherence to TCPA FCC and other applicable telemarketing regulations
- Recommend process improvements and new dialing strategies to enhance operational efficiency
- Maintain dialer logs backups and documentation for audit and compliance purposes
Requirements
The Qualifications We Seek
- High school diploma or equivalent (college degree preferred)
- 1 5 years of experience in a call center environment (dialer experience required)
- Familiarity with predictive dialer systems such as Noble Five9 Genesys or similar platforms
- Strong analytical skills with the ability to provide data insights related to campaigns
- Excellent problem-solving skills and attention to detail
- Ability to multitask across several programs and deadlines
- Proficient in Microsoft Excel and data management
- Experience or knowledge in Power BI is an advantage
- Strong verbal and written communication skills
- Knowledge of telemarketing compliance laws (e.g. TCPA DNC) is an asset
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- Work from home arrangement
- 20 vacation days in total (5 extra vacation days)
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported. #EmaptaEra
The Qualifications We Seek High school diploma or equivalent (college degree preferred) 1 5 years of experience in a call center environment (dialer experience required) Familiarity with predictive dialer systems such as Noble, Five9, Genesys, or similar platforms Strong analytical skills with the ability to provide data insights related to campaigns Excellent problem-solving skills and attention to detail Ability to multitask across several programs and deadlines Proficient in Microsoft Excel and data management Experience or knowledge in Power BI is an advantage Strong verbal and written communication skills Knowledge of telemarketing compliance laws (e.g., TCPA, DNC) is an asset
Employment Type
Full Time
