Executive Customer Careline
Executive Customer Careline
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full- Time and Part- Time 3 months contract) needed urgently.
The Responsibilities of the Role: -
Assist customers with product enquiries.
Answers basic questions and suggests various product options that are available.
Managing customer complaints and escalations.
Input customer interaction problems into the Customer Relationship Manager (CRM).
Participate fully in the team taking part in regular team meetings and giving feedback and ideas to colleagues and management.
Manage and attempt to resolve any complaints directed to the contact center.
Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
Work on agreed productivity and quality standards and any KPIs as provided by Management.
Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:-
Min SPM
Good command of spoken and written English and Bahasa Malaysia.
Basic computer knowledge: MS Office MS Outlook and Internet Explorer.
Possess initiative able to work independently and as a team.
Dynamic highly motivated and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours: Monday-Sunday
5-day week; off days based on roster.
The Offer:-
Attractive Salary - Earn up to RM3000.
Performance-related allowance on a quarterly basis for confirmed staff (Full - Time only)
15 days Annual Leave
14 days Medical Leave
Medical and hospitalization insurance coverage.
Employment Type
Contract
Company Industry
Advertising Services / Business Consulting and Services / Air /
