Technical Operations Specialist

The Technical Operations Specialist supports T5s Data Center Operations by enhancing operational performance standardizing best practices and ensuring process compliance across the portfolio. Reporting directly to the Technical Program Manager Data Center Operations (TPM DCO) this role acts as a technical subject matter expert (SME) and process lead across initiatives that directly impact customer satisfaction operational readiness and strategic success.  

This position partners closely with cross-functional stakeholdersincluding Compliance Construction Business Development EHS and ITproviding technical insight and operational guidance during transitions assessments and strategic initiatives. 

RESPONSIBILITIES 

• Facility Operations & Technical Support 

• Serve as a global technical SME and escalation point for operational programs such as incident response predictive maintenance vendor coordination and site health assessments. 

• Support site teams in resolving infrastructure challenges (e.g. HVAC UPS fire/life safety) 

• Conduct due diligence assessments at potential new client sites to identify risks evaluate operational viability and support bid/no-bid recommendations for Facilities Management engagements. 

• Collaborate with the Data Center Maintenance Program Manager to support maintenance planning and optimization initiatives. 

• Process Engineering & Tool Development 

• Identify inefficiencies in operations and support services proposing and implementing scalable process improvements. 

• Design and refine tools using Microsoft Power Platform (Power Apps Power Automate) Excel and SharePoint for automation documentation and portfolio-wide visibility. 

• Participate in pilot programs and test new processes systems or policies before enterprise rollout. 

• Policy Documentation & Compliance 

• Develop and maintain standardized documentation that ensures consistent and compliant facility operations. 

• Assist in ensuring that site teams are following documented processes and security protocols during audits and internal reviews. 

• Act as a liaison between the technical operations team and compliance auditors to ensure accurate interpretation and execution of standards. 

• Conduct operational risk assessments and propose mitigation strategies based on observed trends and industry best practices. 

• Assist in document lifecycle management using SharePoint incorporating workflows for versioning alerts and expiration tracking. 

• Training & Mentorship 

• Provide on-the-ground mentorship and technical coaching for site operations personnel to strengthen preventative corrective and emergency response capabilities. 

• Collaborate with the Training Portfolio Manager and their team by contributing to training content providing operational insights and supporting program delivery where applicable. 

• Promote operational consistency through peer-to-peer learning and documented best practices. 

• Strategic Due Diligence & Corporate Support 

• Assist the TPM DCO with execution of corporate-level initiatives new customer onboarding and internal operational strategy rollouts. 

• Lead or contribute to due diligence site visits capturing technical risk vendor performance and operational readiness. 

• Represent Technical Operations in cross-functional initiatives involving Construction EHS IT Business Development (RFPs) and Facility Automation teams. 

• Participate in customer discussions and business reviews contributing operational expertise and technical credibility. 

• Support mobilization efforts for new accounts by implementing tools verifying technical readiness and training key stakeholders. 

Qualifications :

EDUCATION AND EXPERIENCE 

• Associates degree or equivalent technical experience required; Bachelors degree or advanced degree preferred. 

• Minimum of 5 years of experience in mission-critical data center operations with a strong understanding of operational infrastructure systems and practices. 

• Demonstrated experience in project coordination and operational program support 

• Experience supporting personnel management including shift-based or non-exempt employees; direct management experience preferred but not required. 

• Practical experience working with safety regulations and standards including OSHA NFPA 70E and related NFPA guidelines. 

• Preferred: 

• Experience supporting RFP development customer inquiries and technical reviews for new business opportunities. 

• Experience participating in due diligence assessments operational audits and site readiness evaluations preferred 

• Ability and willingness to travel up to 33% including: 

• Coast-to-coast domestic travel 

• Occasional international assignments 

• Travel for emergency response or unplanned site support 

KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES 

• Technical Knowledge & Expertise 

• Technical expertise in critical facility systems including mechanical and electrical infrastructure. 

• Ability to read and interpret technical documentation including system diagrams facility operations manuals and engineering drawings. 

• Working knowledge of OSHA NFPA 70E and other NFPA standards relevant to data center safety and operations. 

• Capacity to identify system and process limitations recommend improvements and support implementation. 

• Operational & Strategic Thinking 

• Strong problem-solving and decision-making skills with a proactive approach to identifying and resolving operational issues. 

• Ability to prioritize and manage multiple concurrent projects balancing business customer and operational demands. 

• Demonstrated financial acumen including experience managing purchasing and supporting cost-effective operational strategies. 

• Communication & Leadership 

• Excellent verbal and written communication skills for interacting effectively with internal teams executive leadership external vendors and customers. 

• Strong interpersonal and executive presence with the ability to contribute to high-level discussions around strategy operations and customer success. 

• Proficiency in training and mentoring site teams with a focus on process standardization and effective knowledge transfer. 

• Comfortable participating in and supporting customer-facing business reviews internal audits and operational strategy discussions. 

• Adaptability & Continuous Learning 

• Strong adaptability and learning agility in adopting new tools systems technologies and industry best practices. 

• Ability to support or lead cross-functional collaboration with customer vendor or internal teams 

Additional Information :

COMPENSATION

• Annual Bonus potential
• Benefits: medical dental vision 401k w/ match
• PTO and paid holidays

KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders and external contractors and customers required
• Strong analytical and decision-making skills required for understanding and evaluating complex problems including analyzing a problem identifying solutions and selecting the best solution required
• Solid understanding of budgets and financial topics required
• Able to prioritize work based on business and customer demands required
• Able to work within middle to upper levels of the organization required
• Able to articulate concepts and ideas to a non-technical audience required
• Participate in and contribute to customer-requested business reviews and audits required
• Able to understand and train others on electrical and mechanical systems as well as other technical aspects of facilities management required
• Able to read and understand complex drawings systems and other documentation required
•  Experience creating managing and maintaining service catalogs and SLAs required
• Knowledge of critical systems monitoring and change control required
• Experience creating and managing a critical infrastructure preventive maintenance program required
• Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders required
• Has a can-do service attitude who is conscientious and takes personal pride in their work preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand walk sit climb and balance
• Ability to stoop kneel crouch and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp push and pull objects
• Ability to smell talk and hear
• Ability to use hands and arms to reach handle feel and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Remote Work :

Yes

Employment Type :

Full-time