Specialist - Product Adoption (Webinar & Trainings)
Specialist - Product Adoption (Webinar & Trainings)
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Job Description
Role Overview: Were seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars tailored training sessions and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.
Key Responsibilities:
- Webinar Management: Plan develop and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency.
- Content Development: Create high-quality informative and user-friendly webinar content presentations and educational resources tailored to customer segments and personas.
- Tailored Customer Onboarding: Provide customized onboarding experiences offering strategic insights and best practices to ensure immediate and ongoing product value realization.
- Product Training & Enablement: Deliver clear interactive product training sessions for IT administrators and end-users ensuring comprehensive understanding and maximized adoption.
- Proactive Customer Support: Identify and address customer challenges proactively collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
- Cross-team Collaboration: Work closely with Product Customer Success Sales and Enablement teams to continuously refine adoption strategies ensuring alignment and effectiveness.
Qualifications :
Qualifications:
- Demonstrated experience conducting impactful webinars and developing webinar content is mandatory.
- Prior experience in customer onboarding product adoption training or a similar role.
- Strong communication and presentation skills capable of conveying technical concepts clearly to diverse audiences.
- Technical proficiency including:
- ITIL certification or equivalent knowledge of IT service management.
- Understanding of networking fundamentals (TCP/IP DNS DHCP VPN firewalls).
- Familiarity with APIs and identity management systems like Active Directory.
- Excellent problem-solving abilities with a proactive approach to identifying and mitigating customer challenges.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
