KLG B2B Deputy Regional Director, CIS & Europe
KLG B2B Deputy Regional Director, CIS & Europe
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Job Description
Kaplan International Languages is looking to recruit a B2B Deputy Regional Director in charge of the CIS & European regions. This is a full-time position based at our regional office in Barcelona. Were an international education company with a diverse multilingual team working across a range of functions including accounting and finance student admissions marketing and sales compliance and legal HR and IT.
In this role you will be responsible for leading the B2B CIS & Europe Sales Team as well as Customer Care Team directly managing key CIS & European markets-agents to maximise sales revenue and meet company objectives.
The role will report into the KLG B2B Regional Director CIS & Europe.
KLG B2B Deputy Regional Director CIS & Europe main responsibilities and functions:
- Lead the B2B CIS & Europe Sales and Customer Care Teams
- Oversee the activities and the performance of the B2B CIS & Europe Sales and Customer Care teams
- Provide support and guidance to the team to help them hitting the sales objectives on their markets
- Develop the sales team through motivation counselling and product knowledge education
- Provide regular feedback on the performance of the team to reach the expected budget
- Conduct one-to-one meetings on a weekly basis to support the team in the best possible way
- Ensure targets are delivered through people management performance review reward and individual recognition
- Sales and Customer Care Markets Direct Responsibilities
- Coach support and encourage agent partners in order to exceed sales objectives
- Ensure consistent & profitable growth in sales revenues
- Answer agents requests with efficiency and appropriately
- Provide agents with regular and appropriate training about KLG portfolio
- Identify objectives strategies and action plans to improve short- and long-term sales and earnings delivering weekly briefs and monthly reporting
- Implement sales strategies with the goal of developing and establishing new accounts
- Travel regularly in the market areas to ensure good cooperation and training with our business partners. Represent the company during major industry fairs and events
- Establish and recommend the most realistic sales goals for the company
- Perform sales activities on major accounts and negotiates sales price and discounts
- Accurately forecast annual quarterly and monthly revenue streams
- Coordinate proper company resources to ensure efficient and stable sales results constantly working within budget; understanding targets and budgets responsibilities
- Benchmark regularly language schools industry as well as non-industry leading players and focus on direct competitors
- In collaboration with the Marketing team establish a communication strategy with the business partners
- Work in close collaboration with the customer care and operations teams to ensure that students and agents receive the most customer-friendly support before and after arrival on site
Qualifications :
Candidate Profile
- Friendly and engaging personality
- Bachelor or Master Degree preferably in Business related fields such as not limited to Sales Customer Service Marketing Tourism Administration Management
- Several years of sales operations experience and sales management in the travel & language education industry
- Professional knowledge of Microsoft Office solutions
- B2B and/or B2C proven sales track record results driven
- Quality focus and detailed oriented
- Resilient nature and proven ability to work under short-notice timeline
- Ability to get things done with possibly changing priorities and deadlines
- Goal-driven and results-oriented profile
- Strong organisation and planning skills
- Excellent communication skills fluency in English & Spanish a must; other languages a plus
- Keen to travel 4-10 weeks per year
- Good balance between strategy and operational
- Ability to work in a collaborative environment and ability to prioritize and manage yourself to get the job done on time
- Agile and able to solve problems
- Customer service focus
- Analytical skills and ability to make quotes with ease
- Cross cultural awareness
- Product knowledge
- Market knowledge
- Solution driven
- Multi-tasking
- Phone skills
Additional Information :
This is a full-time permanent position offering:
- The opportunity to develop your skills in an international environment in the exciting field of language travel
- Flexible working policy
- A young and dynamic work atmosphere
- An environment where corporate ethics and sustainable development matter
- Discounts on medical insurance
- Free language courses abroad every year
- Lunch vouchers
- Free coffee and tea
- Free breakfast on Mondays and fresh fruit on Thursdays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
