Operations Manager (based in Varna)
Operations Manager (based in Varna)
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Oversee and maintain accountability for Key Performance Indicator (KPI) performance across all aspects of the account.
- Develop and implement strategic staffing and capacity planning initiatives to ensure optimal resource allocation.
- Design and execute comprehensive training programs to enhance team capabilities and maintain service excellence.
- Direct day-to-day operations with a focus on efficiency productivity and adherence to established protocols.
- Implement and manage robust quality assurance measures to maintain the highest standards of service delivery.
- Produce and analyze detailed reports on account performance identifying trends and recommending data-driven improvements.
- Foster a culture of employee engagement and professional development within the team.
- Serve as the primary liaison between various stakeholders including front-line consultants Team Managers senior leadership and the client.
- Ensure strict compliance with all contractual obligations and internal policies.
- Proactively identify and mitigate potential risks to account performance and client satisfaction.
- Collaborate effectively with Key Departments and stakeholders.
Qualifications :
Requirements:
- A university degree is essential.
- Demonstrable proficiency in computer applications is mandatory including advanced skills in MS Word MS Excel MS PowerPoint and extensive knowledge of internet-based technologies.
- Fluency in English is required
- A minimum of 4-5 years of relevant experience in BPO industry or similar demonstrated experience in people and stakeholder management.
- Proven track record in managing large teams and implementing organizational change management strategies.
- Exceptional communication skills both written and verbal with the ability to deliver high-level presentations.
- Demonstrated capacity to efficiently manage time and simultaneously oversee multiple schedules meetings and initiatives.
- Proven ability to conceptualize develop and execute highly effective service delivery strategies.
- Demonstrated proficiency in cross-cultural negotiations and remote communication.
Additional Information :
What we offer:
- Long-term job security with a permanent contract
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
- Work in a cozy office
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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