Transload Customer Service Representative
Transload Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Major Duties and Responsibilities
- This position supports the movement of inbound ocean freight to the Los Angeles region through coordination with terminals truckers our warehouse and other Expeditors offices.
- The focus is proactive and innovative customer service.
- This position requires agents to use critical thinking skills to build customized solutions to various customers.
- This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed.
- The position will require phone and email communication with Expeditors employees trucking companies and other strategic service providers.
Position Schedule: Monday Friday 8AM to 5PM
Major Duties and Responsibilities:
- Provide Exceptional Customer Service and be the main point of contact for the customer / import teams
- Build and maintain strong relationships with our drayage / transloading service providers
- Track and Trace containers at terminals availability holds and clearance(s) when applicable
- Ensure we receive all necessary documents from imports/customer to transload
- Dispatch arrival notices to drayage/transload service providers timely
- Assist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz floor-loaded/palletized special handling etc)
- Keep up to date record of service provider rates to ensure we are covered by our rate sheet
- Ensure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouse
- Ensure accurate and timely client and vendor billing for drayage and transload services
- Participate in internal and external customer meetings
- Ensure accurate and timely data entry into our operational system
- Understand department process flow constantly looking for areas of improved efficiency
Qualifications :
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English both written and verbal
- Must have the ability to work overtime in support of the departments needs
- Must be able to commute to the city of Carson CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in a professional business environment with constant interaction with other team members customer other offices and vendors.
Desired Qualifications:
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word Excel and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written verbal and interpersonal communication skills
- Has a demonstrated strong work ethic and reliability
Reporting Structure
- Agents report to Supervisors. Supervisors report to Department Manager.
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long-Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Hourly rate range: $19-$28/ hour
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
