Technical Program Manager
Technical Program Manager
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Job Description
- Senior technical staff member with a commercial focus on assigned market segments or disciplines who serves as the primary technical link between top clients sales teams and internal staff to develop new proposals and resolve service issues.
- Collaborates with business leaders and commercial staff across the Eurofins network to develop programs and pricing schemes that meet client needs.
- Develops new business by building and maintaining successful relationships with assigned clients and partnering with Business Development Directors and Business Leaders across the Eurofins network.
- Engages with industry trade groups (e.g. AOAC USP ICSB AHPA ABC) as a participant.
- Manage all aspects of quote proposal and RFI development for assigned opportunities; adhering to agreed-upon business unit-specific and enterprise-wide proposal and pricing processes
- Responsible for managing business opportunities of medium to high complexity autonomously
- Reviews proposal requests to ensure full understanding of client requirements
- Partners with internal stakeholders to develop creative solutions for inquiries from assigned clients
- Ensures timely delivery of assigned proposals to clients
- Responsible for client-facing and senior management-facing activities surrounding assigned opportunities
- Identifies and resolves issues around client inquiry requirements and Eurofins capabilities
- Maintains appropriate knowledge of technical and regulatory environments pertaining to role
- Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing process resources etc.)
- Anticipates detects promotes quality and process improvement needs in the maintenance and continued development of key client relationships
- Promotes internal expertise through training participation and guidance to less experienced staff on technical investigation and method alignment and improvement.
- Performs quality control activities on client deliverables for peers and less experienced staff
- Coordinates internal resources to resolve client service issues
- Contributes to writing articles white papers and internal and externally facing technical document.
- Manages Method validation projects and alignments when there is internal and external need.
- All other duties as assigned.
Qualifications :
- Bachelors degree in a scientific discipline (e.g. chemistry microbiology)
- Postgraduate degree in a scientific discipline preferred
- 6 years of direct CRO/pharma or other business-related experience preferred
- Project management
- Excellent customer service skills attention to detail and ability to be persistent while maintaining tact
- Demonstrated computer skills requires excellent MS Office experience (specifically Excel Word Outlook)
- Demonstrated ability to plan multi-task and prioritize
- Demonstrated teamwork communication (written and verbal) and organizational skills
- Proven ability to work independently
- Ability to work to deadlines
- Strong analytical problem solving skills
- Ability to communicate appropriately and effectively with clients and Eurofins senior management
- Possesses a general knowledge of and ability to work across Eurofins BU lines preferred
- Ability to learn new tasks
- Ability to think critically and solve problems quickly and efficiently
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
Additional Information :
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
