Lead Consultant, Salesforce

About the Role

As the Salesforce Competency Lead / Delivery Lead you will play a pivotal role in both strategic delivery leadership and practice competency development. This role is ideal for someone with deep Salesforce technical expertise strong delivery experience and a desire to influence the growth of our Salesforce capabilities across sectors such as public service telco financial services and healthcare.

You will:

• Drive successful end-to-end delivery of Salesforce programs across CRM Sales Cloud and Service Cloud.
• Be the technical and delivery authority guiding architectural decisions implementation best practices and stakeholder engagement.
• Develop the internal Salesforce competency including mentoring knowledge-sharing asset creation and pre-sales support.

Key Responsibilities

1. Delivery Leadership

• Serve as the overall delivery owner for Salesforce projects ensuring successful scope management timeline quality and client satisfaction.
• Lead the technical design and implementation of Salesforce solutions including integrations data models automation (flows Apex) and configurations.
• Engage directly with business and IT stakeholders to align requirements to scalable Salesforce architecture.
• Own the delivery of Sales Cloud and Service Cloud solutions including customer service transformation initiatives (e.g. case management omni-channel Agent Workspace).
• Monitor project health through regular status reviews retrospectives risk assessments and proactive escalation handling.

2. Technical Competency Development

• Provide technical leadership and mentoring for Salesforce developers consultants and architects within the practice.
• Develop and maintain reusable templates accelerators and best practices that improve consistency and speed of delivery.
• Lead internal capability uplift including skills development plans training sessions and certification roadmaps.
• Champion the evaluation and adoption of emerging Salesforce innovations such as Einstein AI Flow Orchestration Slack integration and Agentforce.

3. Pre-Sales and Advisory Support

• Collaborate with sales and bid teams to provide technical advisory and solution shaping for Salesforce opportunities.
• Prepare and review technical proposals solution architectures estimation models and RFP responses.
• Present value propositions and technical strategies to clients during pre-sales engagements.
• Participate in client workshops and discovery sessions to define solution blueprints and transformation roadmaps.

4. Stakeholder Engagement

• Build strong relationships with internal business leaders external clients and technology partners (Salesforce ISVs).
• Act as a trusted advisor to clients by translating business needs into technology-enabled solutions.
• Lead client governance meetings and provide progress visibility to key stakeholders across business and technology functions.

Qualifications :

The successful candidate will possess the following:

• Minimum 8 years of experience in Salesforce CRM implementation with at least 3 full-cycle projects involving Sales Cloud Service Cloud or Experience Cloud.
• Proven experience as a Delivery Lead Solution Architect or Technical Lead in complex Salesforce programs.
• Strong understanding of:
  • Salesforce core platform (Lightning Flow Apex LWC)
  • CRM Data Models and Security
  • Integration patterns (REST/SOAP APIs middleware like Mulesoft or Boomi)
  • DevOps for Salesforce (CI/CD tools Sandbox management)
• Hands-on experience with Agentforce or similar Salesforce contact center solutions is highly desirable.
• Salesforce certifications such as:
  • Salesforce Certified Application Architect
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • System/Technical Architect (bonus)
• Excellent communication stakeholder management and problem-solving skills.
• Experience in both agile and waterfall delivery models.
• Comfortable leading cross-functional including offshore development models.

Remote Work :

No

Employment Type :

Full-time