Non-Profit Intake Coordinator

Job Title: Intake Coordinator
Reports To: Operations Manager and/or Program Director
Classification: Full Time Exempt
Compensation: $32000-$38000 annualized health insurance paid holidays & time off
Location: On Site Houston TX

Company Overview

This organization is a faith-based 501(c)(3) nonprofit organization that provides comprehensive Christ-centered reentry services to individuals transitioning from incarceration back into the community. Our approach is rooted in discipleship dignity and practical support to promote lasting transformation and reduce recidivism.

Job Summary

As the Intake Coordinator you serve as the critical first point of contact for returning citizens entering the non-profit program. You will guide clients through the early stages of their reentry journey ensuring they are supported spiritually emotionally and practically from day one. This is a high-impact role requiring both compassion and structure ideal for someone who can balance empathy with accountability. The role includes coordinating release day logistics onboarding program participants and facilitating access to essential services such as identification healthcare and employment preparation. Youll work closely with the Discipleship Leadership Team to create a safe respectful and transformational environment within our residential intake homes.

Requirements & Qualifications to Get Job

• Minimum 3 years experience in case management social work reentry services or program coordination.
• Associates or Bachelors in Human Services Social Work Psychology or a related field preferred.
• Strong written and verbal communication skills.
• High emotional intelligence and crisis de-escalation skills.
• Organized detail-oriented and capable of managing multiple priorities under pressure.
• Proven ability to work independently and as part of a collaborative interdisciplinary team.
• Proficient in Microsoft Office Suite; familiarity with data systems like SharePoint is a plus.
• Strong ethical standards with a commitment to confidentiality.
• Must be eligible and willing to become a TDCJ-approved volunteer.
• Active Christian and member of a faith-based community with a willingness to minister to and pray with clients.
• Valid State Drivers License and a clean 5-year driving record.
• 18 years or older and legally authorized to work in the U.S.
• Able to communicate verbally and via email in English
• Bachelors Degree in Human Resources Operations Communications Business or a related field.
• Wear personal protective equipment (PPE) including but not limited to: eye & hearing protection gloves steel-toed boots hard hat and flame-retardant work clothes etc.
• Able to lift up to 30 lbs. & work in varying environmental conditions (heat dust noise vibration humidity).

Preferences to Get Job

• Bilingual (English/Spanish)
• Trauma-informed care training or certification
• Lived experience with reentry criminal justice or addiction recovery is a plus (if disclosed voluntarily and appropriately)

What you do on Job

Client Onboarding & Support

• Coordinate with the Van Driver for timely pickups from release units or designated locations.

• Facilitate client intake schedule with clear milestones and check-ins.

• Lead intake orientation using the organization Covenant Handbook.

• Conduct daily morning briefings to support new client goals and expectations.

• Assist clients in accessing essential post-release services: parole check-ins ID acquisition SNAP health screenings clothing transportation and mobile phones.

• Provide instruction on public transit navigation and mobile banking setup.

• Administer intake and random drug testing in alignment with program standards.

• Support clients in setting up ACH payments and managing financial obligations.

• Ensure each client becomes employment ready within 30 days: documents certifications and employer engagement.

• Coordinate with parole officers and case managers as needed to resolve scheduling or compliance issues.

Residential Oversight

• Ensure intake homes comply with city permitting and annual inspection standards.

• Maintain intake house procedures: rosters meeting agendas supply inventories and maintenance logs.

• Foster a clean sober respectful living environment through daily accountability and positive modeling.

• Engage residents in service projects and community involvement.

• Escalate facility maintenance issues to the Program Director.

Administrative Duties

• Maintain accurate and up-to-date client records in internal databases (e.g. SharePoint).

• Regularly compile and submit program data and reporting metrics.

• Attend required team meetings and trainings.

• Perform additional duties as assigned to support organizational mission.

• Other tasks as assigned by direct Supervisor

We are an equal opportunity employer and comply with all applicable federal state and local employment laws including those related to nondiscrimination disability accommodations and workplace safety. Qualified candidates of all backgrounds are encouraged to apply.

For best results please email with a copy of your resume.