Digital Content Support, iHeartRadio, Bell Media
Digital Content Support, iHeartRadio, Bell Media
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Req Id:424037
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media television radio and out-of-home advertising platforms. Youll join a team of passionate and driven innovators who are breaking barriers and expanding the reach of Canadas most-loved entertainment.
At Bell Media youll redefine digital connections and pioneer next-generation services propelling us to reach new heights unlock untapped potential and expand horizons for our customers.
Summary
Job Title: Digital Content Support - iHeartRadio
Location: 250 Richmond Street West. Toronto ON (GTA)
Department: iHeartRadio / Digital Audio
Posting Status: Regular - Full-time
About the Role:
Bell Medias iHeartRadio team is seeking a motivated and detail-oriented Digital Content Support to join our dynamic digital audio group. This position is ideal for someone passionate about digital media audio streaming and delivering exceptional customer assistance. You will play a key role in supporting our listeners and internal/external partners coordinating technical solutions and ensuring platform quality.
Key Responsibilities
- Act as the first point of contact for iHeartRadio internal and external user inquiries providing timely and empathetic customer support via email social media and other digital channels
- Aide teams in producing and publishing content across all platforms including audio video and written
- Triage and log digital support requests escalating issues to the appropriate internal teams
Collaborate with technical product and content teams to monitor and communicate progress on resolving user-impacting issues - Conduct quality assurance (QA) testing on app web smart speakers and other devices identifying bugs and reporting on user experience issues across devices and platforms
- Assist in documenting frequently asked questions issue resolutions and internal support processes
- Provide weekly feedback and data-driven insights to help improve the platforms performance and customer satisfaction
Critical Qualifications
- Post-secondary education in Communications Media Technology or a related field
- Strong written and verbal communication skills
- High attention to detail with the ability to identify patterns and potential problems
- Detail-oriented and autonomous eager to take initiative and get things done
- Ability to identify patterns and potential problems
- Efficiency in organization prioritization and planning
- Comfortable using digital platforms mobile apps and web tools; experience with helpdesk or ticketing systems (e.g. Zendesk Jira) is an asset
- Familiarity with podcast ecosystems formats and major platforms (YouTube Apple Spotify etc.)
- Knowledge of audio/video/image editing tools (e.g. Adobe Creative Suite Canva or similar)
- Proficiency in CMS platforms SEO best practices and digital publishing workflows
- Collaborative mindset with the ability to work across multiple teams and meet deadlines
- A passion for audio content streaming technology and creating great user experiences
- Bilingualism is an asset (English and French)
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/17/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created:CanadaONToronto
Bellone of Canadas Top 100 Employers.
Employment Type
Full Time
