Medical Administrative Assistant- Experienced

NWRTW a leading provider of comprehensive and objective work-related rehabilitation and evaluation services in Washington State since June 2007 is seeking an experienced medical/therapy scheduler for our CARF accredited multidisciplinary clinic.

What you will do:

• Coordinate patient schedules with providers interpreters and patients.
• Schedule patient appointments for all disciplines within our Occupational Rehabilitation Program (ORP).
• Answer phone calls emails and text messages related to scheduling.
• Able to coordinate and/or adjust complex (multi-discipline) appointments when necessary.
• Provide back-up support to reception as needed.
• Maintain a constantly positive professional image for the clinic both in behavior and appearance.
• Verify eligibility of insurance coverage prior to scheduling patients as needed.
• Perform other administrative duties as assigned.

Qualifications:

• Possess a pleasant telephone manner and the ability to remain so even in stressful situations.
• Display primary interest in internal and external customer relations and maintain a standard of exceptional courtesy friendliness and respect for others always.
• Able to communicate in a clear and concise manner with providers co-workers patients interpreters stakeholders and the general public in person over the phone and through written correspondence.
• Proficient use of Microsoft Office applications such as Outlook Word and Excel.
• Experience in Electronic Medical scheduling is a significant plus.
• Knowledge of medical terminology.
• Excellent organizational skills high attention to detail and accuracy able to multitask and prioritize.
• Able to maintain clinical and administrative records in accordance with NWRTW clinical practices professional standards and HIPPA guidelines.
• Positive attitude team player reliable and punctual.
• Able to thrive and problem solve in a fast-paced environment.
• Receive and implement constructive feedback with a positive attitude.
• Demonstrate flexibility as needs priorities tasks and procedures may change.
• High school diploma or GED required; AA degree in a health-related field desired.
• Bilingual in English and Spanish (required)

Work Experience

Requires at least 10 years of relevant clerical or customer service experience in a hospital or clinic setting.

Our MAA/Scheduler position requires rapid regular and proactive communication to schedule and re-schedule client appointments while ensuring coordinated communication between the client therapists and external stakeholders (doctors insurance representatives and other external healthcare providers).

Job Type: Full-time

Benefits:

• Health Insurance
• Dental
• Vision
• Life Insurance
• 4 weeks PTO (Accrued)
• Retirement with company match (SIMPLE IRA)
  
• M-F work week
• An excellent work environment with friendly co-workers

Join a team that values collaboration professional growth and making a real difference in patients lives. Apply today to become part of our expanding program.

About Us: Northwest Return to Work (NWRTW) has been proudly serving clients since 2007. With a recently expanded and remodeled facility we are positioned for continued growth and innovation.

Our team is made up of more than 50 talented passionate therapeutic clinical and administrative professionals who genuinely enjoy what we do. We are committed to delivering excellent outcomes and helping our clients achieve their best functional capacity as they recover from injury and return to work.

At NWRTW we dont let barriers stand in our way. Instead we embrace creativity and innovation to find the best solutions for both our clients and our team. Our leadership team is dedicated to personal and professional growth with a strong focus on staff fulfillment balanced workloads and sustainable business success.

Northwest Return to Work is an equal opportunity employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. Background checks are conducted as part of the job offer process.

Required Experience:

Senior IC