Regional Manager, Ground Operations - DTW
Regional Manager, Ground Operations - DTW
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
Endeavor Air a wholly-owned subsidiary of Delta Air Lines takes pride in delivering a safe reliable and customer-focused travel experience. Flying as Delta Connection Endeavor operates130 regional jets on 700 daily flights to 126 destinations in the United States Canada and the Caribbean.
Endeavor is headquartered in Minneapolis Minn. with hub operations located in Atlanta Cincinnati Detroit Minneapolis New York and Raleigh-Durham and 11 maintenance bases across our network. At the heart of our operation over 5000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.
Our Culture
We know that our people are our greatest assets and we are committed to building a culture where employees love coming to work each day. At Endeavor Air we foster a diverse culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety excellence and teamwork Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer we provide opportunities for all qualified candidates without regards to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status.
Overview
The Regional Manager Ground Operations is responsible for all Airport Customer Service related performance and administration activities in locations where Endeavor Ground Operations does not maintain local leadership serving as a liaison between Endeavor and the 120 stations served. The position reports to the Sr. Regional Manager Ground Operations.
This position will require the successful candidate to have the ability to work out of the DTW base in Romulus Michigan.
Responsibilities
- Serve as Endeavors primary liaison between Delta Airport Customer Service and associated 3rd party vendors on matters of performance safety procedure and compliance.
- Collaborate with Flight Operations and Operations Control Center (OCC) on operational matters.
- Assist Safety and Security in matters of investigations at the station level.
- Conduct periodic on-site station audits and visits focusing on Ground Operations policies and procedures.
- Monitor changes in flight schedules ensuring adequate resources are available.
- Foster positive relationships with local and regional Delta and vendor leaders responsible for providing oversight in stations.
- Gather and prepare statistical information relating to Ground Operations.
- Keep superiors advised of requirements developments and related matters of significance and recommend operational adjustments as conditions or circumstances warrant.
- Demonstrate effective leadership qualities to include willingness to take ownership for issues relating to Ground Operations initiate steps to continually improve the effectiveness of vendor relations and exhibit and promote the principles of Endeavors Foundations of Flight.
- Drive Endeavor KPIs and OPR metrics in out-stations.
- Help in coordinating and supporting special events and (re)start-up of station operations.
- Advise and assist in the currency and content of Company Operations Manuals covering Ramp Handling Cargo and Deicing policy and procedures
Other Duties
- Other duties as assigned.
Supervisory Responsibilities
- Not Applicable
Competencies Required
- Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
- Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
- Building Trust & Decision Making - Treats all team members in a respectful courteous and professional manner and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
- Drives For Results by Inspiring Others - Develops clear workable plans with timelines goals and ways to measure results. Fosters engagement across different teams.
- Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.
Qualifications
- Bachelors degree or a combination of equivalent work experience in airline operations and education
- 3 years of experience in a customer service based positionpreferred
- 2 years of Ground Operations experience preferred
- 1 year of leadership and supervisory experience preferred
- Ability to effectively meet deadlines within given time parameters and prioritize tasks efficiently
- Ability to communicate with all levels of an organization
- Interpersonal skills with a focus on problem resolution and relationship development
- PC proficiency in MS Office (Excel Word PowerPoint Access) including financial modeling experience
Work Environment & Physical Demands
- Travel up to 50%
- Ability to work weekends and evenings as needed
- Minimal physical exertion such as: pulling pushing reaching bending standing walking and light lifting of boxes bags files and electronic equipment not in excess of 30 lbs.
- Computer work with repetitive motion such as typing in a typical office environment sitting for the majority of the day.
What We Offer
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
- Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
- Comprehensive Medical Dental and Vision Plans
- 401(k) with Company Match starting on Day 1
- Operational Performance Rewards (OPR) Program
- Life and AD&D Insurance Short and Long-term Disability Flexible Spending Accounts (FSA) and voluntary supplementary benefit options
FLSA Status
Minimum Position Pay Range
Maximum Position Pay Range
Required Experience:
Manager
Employment Type
Full-Time
