Customer service representative role
Customer service representative role
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Were looking for a dedicated and cheerful Customer Service Representative to join our team. The ideal candidate will have strong communication skills and a desire to serve others. You will be in charge of responding to client inquiries resolving issues and giving support to guarantee a pleasant customer experience.
Responsibilities:
- Respond promptly accurately and courteously to customer inquiries by phone email and chat.
- Resolve product or service difficulties by clarifying the customers complaint and identifying the root cause of the problem.
- Process orders prepare letters and meet customer needs to ensure their pleasure.
- Keep detailed records of all customer contacts transactions feedback and questions.
- Work with the team to improve customer service processes and follow best practices.
- Report unsolved issues to the appropriate team members or departments for further inquiry.
- Stay up to date on products services and policies so that customers receive correct information.
Requirements:
- High school graduation or equivalent; a college degree is desirable.
- Demonstrated experience in customer service or as a client representative.
- Excellent phone contact management skills and active listening abilities.
- Experience with CRM systems and procedures.
- Superior communication and presenting skills.
- The ability to multitask prioritize and manage time efficiently.
- Excellent problem-solving abilities and an optimistic attitude.
- Demonstrated ability to operate both alone and collaboratively.
Benefits:
- Competitive salary and performance-based bonuses.
- Medical dental and vision insurance.
- Ample paid time off (PTO) and holiday leave.
- Opportunities for professional growth and promotion.
- Employees receive discounts on items and services.
- A friendly and helpful working atmosphere.
- Must be a US citizen and reside in the USA.
Employment Type
Full Time
