Service Operations Manager
Service Operations Manager
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Job Description
Service Operations Manager
Location: Central London
Summary of Role
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLAs are achieved and the Fire Detection service department is efficiently and inline with company standards.
A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous engineering background or experience in a similar role.
What you will be doing
- Leading recruiting developing and line manager the engineering team.
- Coordinating with contractors and suppliers.
- Managing the resolution of any delays.
- Hiring and training new employees.
- Managing process improvements.
- Ensuring compliance with regulatory requirements.
- Managing materials and equipment budget.
- Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
- Managing and delegating engineering escalations within the department.
- Attending monthly management meetings to both contribute and work with the other senior managers within the business.
- Meeting clients as and when required.
- Ensure a safe and secure working environment at all times for our own employees and those of our customers.
- Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.
What we will need from you
- Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
- Detailed knowledge and understanding of LBPS standards (essential).
- Experience in recruiting managing developing and leading a team (essential).
- Able to work in a fast paced environment and make decisions (essential).
- Proven organisational skills with the ability to meet deadlines deliver to KPIs and service level agreements (essential).
- Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
- Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
- Ability to build successful relationships and provide first class customer service to our existing clients (essential).
What you can expect in return
- Salary Range competitive & negotiable depending relevant experience
- 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
- Contributory company pension scheme
- Car allowance
- Life Assurance
- Funded Health Cash Plan
- Hours: 36.5 hours per week (Monday to Thursday 8.45 16.40 Friday 8.45 16:00)
Please note: You will be required to undertake a basic or enhanced DBS check as part of your job role at Hall & Kay.
How to apply
Please submit a tailored CV detailing your experience relevant to this role.
Required Experience:
Manager
Employment Type
Full-Time
