Customer Assistance Representative - Key Largo
Customer Assistance Representative - Key Largo
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch location. This role is available as regular full time.
THIS IS A FULL TIME POSITION 40 hours per week with benefits
Pay is $18.00 / hour
Location: 100149 Overseas Hwy Key Largo Fl. 33037
Apart from religious observations must be available to work the following schedule:
Monday-Friday: 8:00 am-4:00 pm alternating weekends 8am-3pm
Responsibilities
- Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns and check-ins
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be able to understand read write and speak English
- Must be willing to accept $18/hour
- Apart from religious observations must be available to work the following schedule:
Monday-Friday: 8:00 am-4:00 pm alternating weekends 8:00 am-3:00 pm
Required Experience:
Unclear Seniority
Employment Type
Full-Time
