Enrollment Student Services Specialist

Now Hiring! Enrollment and Student Services Specialist

Buffalo NY

Full Time

Salary: 16.50

The Enrollment and Student Services Specialist directly supports students and families focusing on enrollment student success and financial services. This role emphasizes excellent customer service and accurate information delivery.

Responsibilities:

Enrollment and Student Services:

• • Serve as a primary resource for general college information including enrollment processes and campus resources.
  • Assist students with navigating and accessing information on the college website.
  • Counsel students and families on financing/payment options holds billing collections and compliance with internal and external policies and regulations.
  • Process and respond to the Student Records and Financial Services Center (SRFS) mail and email.
  • Assist students and families with inquiries regarding financial aid billing payment options housing meal plans and student accounts.
  • Process student financial transactions.
  • Provide information on parking options processes regulations and policies.
  • Guide students and parents through online services.
  • Maintain accurate student financial records.
  • Process Departmental deposits.

Admissions Processing:

• • Answer telephone calls from prospective students parents high school counselors and other departments on campus.
  • Assist with monitoring and responding to emails in admissions inboxes.
  • Student outreach for missing admissions documents.
  • Manage daily admissions visits and do faculty outreach for appointments.
  • Support admissions counseling staff with data updates/record cleanup.
  • Conduct data cleanup.
  • Enter and maintain confidential personal demographic and admissions or inquiry data into the Slate & Banner database.
  • Process daily mail of admissions requirement materials and maintain application files.
  • Process daily new inquiry and application records into Slate system.
  • Process and reconcile tapeload data (batch files list sources test scores etc.) into Slate system.
  • Process Common Application into Slate system.
  • Back up for Admissions counseling staff for emails from students.
  • Process student tuition/room and board deposits.
  • Print daily mailings to prospective students and applicants.
  • Check accuracy and run daily mailing reports
  • Compile all materials for mailings
  • Compile and process International mailings
  • Maintain inventory of all publications and mailing supplies.
  • Assist Admissions Management team as necessary.
  • Help at campus Admissions events as needed.
  • Other duties as assigned.

Student Success:

• • Outreach to our non-registered and financially at-risk students.
  • Assist students in maintaining their enrollment while supporting the fiscal objectives of the university.
  • Maintain accurate student records and ensure compliance with FERPA regulations.
  • To promote student success assist students with navigating and accessing the student portal e-mail D2L on-line student accounts and other student information systems.

Customer Service:

• • Provide excellent customer service through various channels (in-person phone email).
  • Address student and family inquiries in a timely and professional manner.
  • Administer office customer service surveys.
  • Maintain the security and integrity of the student information maintained by this office.
  • Perform other duties as assigned.

Qualifications:

• • Bachelors degree preferred.
  • Two years of experience in a higher education environment in a para-professional capacity is preferred.
  • Experience working with a student/business information system and database is preferred.
  • Proficient with Microsoft Suite and use information technology effectively.
  • Professional demeanor and ability to work effectively with various constituencies including potential/incoming students and their families current students and their families faculty administrators and the public.

Knowledge Skills and Abilities:

• • Excellent verbal and written communication skills are required; ability to discuss aid/full pay concerns with students and/or their parent/guardian is a plus.
  • Strong organizational and data entry skills and attention to detail are required.
  • Ability to manage confidential sensitive data and adapt to changing processes and policies are essential.
  • Ability to manage multiple activities and meet deadlines.
  • Technical and functional knowledge of computerized billing and accounts receivable systems is a plus.

Compensation and Benefits:

Salary: $16.50 per hour

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidates actual base pay will be based on job-related non-discriminatory factors including experience. Information about the total compensation package for this position will be provided during the interview process.

This is a full-time 12-month hourly position. Benefits are available the first of the month after the full-time employees date of hire and include health dental and vision insurance life and long term disability insurance and retirement plan enrollment is available to full-time employees with contribution from the University after one year. Paid holidays vacation personal leave and sick leave. Tuition benefits are also available for full-time employees and their qualified dependents.