Application Support Engineer
Application Support Engineer
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Job Description
As an Application Support Engineer / Field Service Engineer you will join our UK Lifecycle Services group supporting customers through a blend of upgrades application deployments and maintenance activities on their DeltaV DCS/SIS.
You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including our offshore installations to build relationships and become their trusted adviser.
We deploy a wide variety of products from the DeltaV portfolio with a significant Cybersecurity focus this includes but is not limited to Backup & Recovery Patch Management Predictive Maintenance Endpoint Security Application Whitelisting and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.
We also support customers with maintenance and incident resolution activities and youll be part of the on-call team which is rostered to provide 24/7 emergency response to several UK customers.
These activities will require you to regularly travel to customer sites (average approximately 60% to 70% of your time).
In this role your responsibilities will be:
Project Execution: be responsible for design installation and commissioning of Project deliverables.
Customer Support: assist customers in the resolution of Emerson product service and application issues where necessary initiate and coordinate support from the Emerson Global Support Centre.
- Sales Support: assist with proposal estimates and definitions site surveys support the demonstration of Emerson products to potential customers and to provide guidance in product application and after sales service. Proactively identify service and product opportunities and assist in their pursuit.
- Field Service: assist with LTSA contract activities including maintenance DeltaV system administration system health checks etc. and be available to join the On Call rota to provide 24/7 customer emergency response.
- Working Environment: be flexible to work throughout the UK offshore or abroad and occasionally work unsociable hours including weekends to support customers.
- Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
- Training & Certification: Complete mandatory training plus services and product certifications as required to support our customers systems.
Who You Are:
If you are a proactive analytical Support Engineer with control systems knowledge with a customer-focussed approach this is a brilliant opportunity for you to work for an industry-leading global leader!
For This Role You will Need:
- Systems Knowledge: have an excellent working knowledge of computer network and control system architectures including Virtualization.
- Product Knowledge: have an excellent working knowledge of DeltaV including the Windows platform on which it is deployed and its associated products such as Backup and Recovery Patch Management etc.
- Experience in computer network and control system architectures including Virtualization.
- Experience of installing Windows OS and applications/programs.
- Knowledge of products within the DeltaV portfolio or equivalents in another DCS
- Experience in authoring and reviewing project documentation.
- Self-motivated proactive and able to manage own time with excellent communication skills comfortable interacting with customers.
- Some knowledge of control system configuration and graphic modifications.
- Some knowledge of third-party interfaces e.g. OPC Modbus Profibus.
Preferred Qualifications that Set You Apart:
- Experience of working on site.
Our Culture & Commitment to You
At Emerson we prioritise a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your familys physical mental financial and social needs. We provide wellbeing benefits healthcare plans and eyecare benefits centred around professional development Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid family leave (maternal adoption and paternal) and holiday every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspire innovation and brings the best solutions to our customers. Were emphasizing a culture of togetherness one that builds community prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Valuesand about Diversity Equity & Inclusion at Emerson.
Moreover our global volunteer employee resource groups will empower you to connect with peers that share the same interest promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth build a stronger community and provide greater professional development for our employees.
#LI -Onsite
Employment Type
Full-Time
