Benefits Technician I - GA/TANF - Juneau or Sitka - Open Until Filled
Benefits Technician I - GA/TANF - Juneau or Sitka - Open Until Filled
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Job Description
POSITION DESCRIPTION
Benefits Technician I
Department: GA/TANF
Location: Juneau/Sitka
Exemption Status: Non-Exempt
Pay Grade(s): 7 ($25.01 DOE/Hourly)
Purpose:
The Benefits Technician I performs as a responsible and professional member of the eligibility unit. The Benefits Technician I is responsible for interviewing applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for GA/TANF cash assistance.
Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:
Instruct applicants/clients in the completion of various forms and review applications for completeness and consistency
Explain program benefits requirements and procedures including eligibility factors to applicants/clients
Determine eligibility for assistance and benefit levels using automated systems or manual methods
Explore all possible sources of income and resources; request and verify required information within specified time frames
Compile and analyze information to determine initial and/or ongoing eligibility
Compute income and resource eligibility timely accurately and completely
Ensure clients receive maximum available benefits in a timely manner
Plan and organize caseload ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes
Establish and maintain multiple case files through regular updating and review; document all communications and contacts with clients
Research information provided by an applicant until satisfactory explanations regarding eligibility status are confirmed
Research interpret and apply program policy and procedures
Other duties as assigned
Knowledge Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:
General knowledge of interviewing and time management skills
Ability to establish and maintain effective working relationships within a team environment
Able to maintain effective working relationships with clients co-worker and the general public
Analyze facts and exercise sound judgment in arriving at conclusions
Prepare clear and concise reports
Organize/maintain own work schedule
Skill in the use of computers and software such as word processing and database applications
Knowledge of Public Assistance laws rules regulations service programs and employment programs
Knowledge of Tlingit and Haida community and culture
Minimum Qualifications (education experience skills):
High School Diploma or Equivalent
1 years clerical experience
Proficient in typing skills with minimal error
Preferred Qualifications (education experience skills):
Experience working with low income families
1 year experience working in a financial assistance program
21 years of age with a Valid drivers license
Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:
The majority of work is performed in a professional office setting and is generally sedentary requiring routine walking standing bending and carrying of items weighing less than 40 lbs.
Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Some travel may be required on small aircraft or ferry.
Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.
Required Experience:
IC
Employment Type
Full Time
