Senior Customer Relations Consultant
Senior Customer Relations Consultant
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Job Description
Job Title: Senior Customer Relations Consultant
Location:Norwest Sydney Australia
Company: Subaru
Who we are
Since 1973 Subaru has helped Australian families embrace lifes journey. We inspire living in the moment driven by imagination spirit and quality. Every moment is a chance to connect create joy and do more. Because what we do truly defines who we are.
About the job:
Support Customer Relations consultants to deliver exceptional Subaru experiences addressing customer needs promptly achieving win/win outcomes and providing insights for continual business improvement.
Key responsibilities:
- Support the Customer Relations Manager in daily team operations workload management and prioritisation of case tickets.
- Act as the first point of contact for escalations managing customer concerns to ensure high satisfaction.
- Monitor and report on team KPIs daily ensuring performance targets and Subaru Drive 5 objectives are met.
- Review consultant responses assist with call monitoring and provide feedback to ensure excellent customer experience.
- Support training development and adherence to KPIs while assisting with inbound/outbound calls and case management.
- Collaborate with compliance on regulatory standards contribute to policy updates and foster stakeholder relationships.
About you:
- 5 years customer service experience ideally including 2 years in leadership and call centre environments with strong phone and face-to-face service skills.
- Case management experience is desirable; relevant tertiary qualifications are essential with a full NSW drivers licence preferred.
- Proficient in Microsoft Office with strong planning time management and documentation skills
- Demonstrates effective communication attention to detail flexibility and a customer-focused professional attitude.
Benefits:
- Access to ouremployee benefits programincludingcar rental program discounts on vehicle purchases and services free annual flu vaccination and corporate health care plan with Bupa to name a few!
- Recognition and Rewards
If you would like to know more about this opportunity or any others at please reach out to me call Hayden on
Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers colleagues contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity.
By joining Subaru Australia you will become part of Inchcape Australasia. To find out more:
Required Experience:
Senior IC
Employment Type
Full Time
