Marine Claims Handler
Marine Claims Handler
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Job Description
Are you ready to take the next step in your claims career Were looking for aClaims Handler or Senior Claims Handler(depending on experience) to join our dynamicMarine Claims TeamwithinClaims Operationsat WTW.
This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global networkincluding London Mumbai and other WTW officesas well as with clients insurers and other key stakeholders involved in the claims process.
What Youll Be Doing
As a Claims Handler youll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:
- Managing marine claims from first notification of loss through to settlement.
- Providing expert guidance and support to clients throughout the claims journey.
- Ensuring service delivery meets or exceeds agreed standards and client expectations.
- Collaborating with WTWs global claims community to share knowledge and best practices.
- Building strong relationships with clients carriers and external partners.
What Were Looking For
- Experience in handling marine or complex commercial claims (level of seniority will depend on experience).
- Strong communication and interpersonal skills.
- A client-focused mindset with a commitment to service excellence.
- Ability to work effectively in a collaborative international environment.
- Proactive organized and detail-oriented approach.
Why Join Us
At WTW we offer more than just a jobwe offer a career with purpose. Youll be part of a supportive forward-thinking team that values innovation collaboration and continuous development.
Qualifications
The Requirements
Qualifications
- Preferably working towards the CII qualification
- Preferably educated to A level standard or relevant industry experience
Knowledge/Experience
- Strong understanding of claims processes and factors that impact settlement/loss.
- Understanding of Lloyds and the London Market
- Industry Compliance Awareness
Skills
- Excellent negotiation and communication skills with the ability to build relationships with clients underwriters and other stakeholders.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Proven ability to manage multiple clients and complex tasks simultaneously.
Required Mindset And Behaviours
- WTW Values and Behaviours will underpin all roles and will guide performance criteria
Equal Opportunity Employer
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Employment Type
Full-Time
