Dispatcher Security Operations
Dispatcher Security Operations
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Job Description
Salary
Summary
Reporting to the Manager Security Operations or designate the Dispatcher Security Operations operates a VOIP telephone switchboard for Providence Health Care and is responsible for monitoring security systems including CCTV and dispatching security personnel. Using sound judgement and critical thinking the Dispatcher will dispatch Relational Security Officers to respond to emergencies and non-emergencies while following hospital policies and procedures.
We are seeking candidates who are detail-oriented creative problem-solvers that thrive in dynamic fast-paced environments. Only qualified candidates will be contacted.
What You Bring
Education
- Grade 12 and one (1) years recent related experience or an equivalent combination of education training and experience.
Skills and Abilities
- Ability to keyboard at 45 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal effectively with others.
- Ability to organize work.
- Physical ability to perform the duties of the position.
- Ability to operate related equipment.
What We Offer
- A competitive salary benefits: $27.56/hour and employer-paid extended health care coverage
- State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
- Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
Your Day to Day:
- Operates a VOIP telephone switchboard and a computer terminal to answer emergency and non-emergency calls. Determines nature location and urgency of call and dispatches relational security officer as necessary in accordance with established policies and procedures.
- Monitors various duress systems and intrusion alarm systems including CCTV security cameras to identify risk safety and security hazards and responds according to established policies and procedures.
- Notifies appropriate personnel of reported security incidents alarms and required maintenance needs.
- Ensures safety of relational security officers through timely status checks. Takes appropriate action when help is required or an appropriate reply is not received.
- Prepares daily activity reports and periodic summary reports as required.
- Provides information instructions and assistance to the public within scope of authority.
- Reports communications equipment malfunctions as required. Requests repairs on consoles paging and related equipment according to established guidelines by methods such as contacting the Service Desk.
Who We Are:
Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.
From our humble roots 129 years ago Providence has grown into globally renowned research teaching and care organization. As individuals within a mission-driven organization we choose to be part of Providence Health Care because we value the organizations long commitment to social justice and compassionate care and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.
We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xmkwym (Musqueam) Skwxw7mesh (Squamish) and Sllwta/Selilwitulh (Tsleil-Waututh) Nations.
Employment Type
Part-Time
