Senior Consultant, Process Management (18 Month Secondment)
Senior Consultant, Process Management (18 Month Secondment)
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Process and Change Management (P&CM) team is responsible for facilitating the implementation of operational changes that impact Retail Account Services (RAS). The Senior Consultant role will specialize in the Third Party Demands process area accountable for providing in-depth advice/consultation typically of an operational or tactical nature to management business partners and team members within an area of specialization. This role will liaise with internal and external legal partners to ensure process changes are considered alongside relevant policies and laws. This position will provide business identification and consultative support relative to the development analysis and identification of process changes and/or system enhancements. This role will play a hybrid of leading tracking and progress updates on the diverse scope of work in Third Party Demands led by multiple team members as well as leading specific changes in parallel.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How youll succeed
- Analytical and Process Improvement Mindset - You have a background in understanding operational processes. You also have a continuous improvement mindset and proven record of adding value by finding efficiencies in current processes and procedures consequently enhancing the performance of operations teams by actively/proactively participating in project activities.
- Critical Thinking You excel at analyzing complex problems identifying root causes and evaluating potential solutions. Your ability to collaborate with diverse stakeholders ensures the development of effective consensus-driven outcomes.
- Organization Skills You have exception organization skills and attention to detail and are able to manage multiple competing priorities. You are flexible and are able to reprioritize when urgent issues arise and effectively communicate status and changes in priorities to business partners.
- Business Analysis and Operations - You have experience with requirements gathering designing or modifying processes managing the change and implementation as well as working with a wide variety of business partners. You will be part of organizing and leading the implementation of operational changes.
- Relationship Builder with Strong Communication Skills - You are proud of your excellent verbal and written communication skills and how you excel at developing relationships with internal and external business partners. You are not afraid to develop and recommend client focused solutions to routine and non-routine operational problems. You welcome the opportunity to represent your area of specialization and provide input into the development and implementation of projects.
Who you are
- You are a problem solver. You have exceptional critical thinking problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.
- You act like an owner. You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business
- You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
- You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
- You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
- Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Toronto-81 Bay 28th FloorEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Analytical Thinking Business Operations Client Facing Operations Management Process Improvements Research AnalysisRequired Experience:
Senior IC
Employment Type
Full-Time
