Senior IT Support Technician
Senior IT Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
About Pivot Bio:
Fueled by an innovative drive and a deep understanding of microbiology genomics crop nutrition and agriculture Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses the power ofnaturally-occurringmicrobes modern gene editing and application technologies to provide nitrogen to crops. Weare dedicated to providingnew solutionsfor farmers to improve yield as they work to help feed the worlds growing population. Read/Hear more about Pivot Bio onForbesorPBS News Hour.
We are seeking a well-rounded Sr IT Support Technician to join our IT Operations team. This role blends traditional Help Desk support with hands-on responsibilities in workstation management basic server administration and network support. You will be the go-to technical resource for Tier 13 support issues across end-user systems perform onsite server and SaaS admin tasks and serve as remote hands for our infrastructure and network teams.
This is a highly visible and impactful role that demands technical versatility a proactive mindset and strong customer service skills. Youll work closely with IT Engineering Security and SaaS operations teams to ensure staff remain productive and secure across devices applications and environments.
This role onsite 4 days a week and 1 day WFH.
Key Responsibilities
- Provide Tier 13 support for staff across macOS and Windows workstations
- Troubleshoot and resolve hardware software OS and peripheral issues
- Perform laptop provisioning reimaging and decommissioning using MDM tools (e.g. JAMF Intune)
- Monitor compliance with security baselines patches and configurations
- Assist with account provisioning/deprovisioning and SSO troubleshooting
- Design and lead IT training sessions for new hires or new SaaS rollouts
Server and SaaS Support (Layer 12)
- Act as first responder for onsite server outages escalating to IT Engineering as needed
- Perform SaaS license provisioning group management and end-user configuration changes
- Document and escalate app or system-level bugs to vendor support or internal admins
Network Support (Layer 1 Remote Hands)
- Serve as remote hands for network appliances wiring closets and office moves
- Assist with Wi-Fi troubleshooting port activation and switch patching
- Escalate Layer 2 networking issues to the appropriate engineering team
Qualifications Required:
- 6 years of experience in an IT support systems admin or similar technical support role
- Proficiency with Windows and macOS environments MDM tools (JAMF or Intune) and ticketing systems
- Experience with identity platforms (Microsoft Entra)
- Experience supporting staff with Microsoft 365 applications (Outlook SharePoint Teams)
- Skilled in remote end user support troubleshooting and resolving issues via phone email or remote desktop tools
- Understanding of basic networking (DHCP DNS VLANs patch panels wireless troubleshooting)
- Strong problem-solving skills attention to detail and sense of urgency
- Experience with support ticketing platforms (Zendesk)
- Excellent communication and documentation abilities
Preferred:
- Exposure to patch management tools (e.g. PatchMyPC)
- Previous experience in a fast-paced or hybrid environment (startup/agriculture/science sectors a plus)
Work Authorization
Must be authorized to work in the United States.
What we offer:
- Sales Incentive Bonus Plan
- Competitive package in a disruptive startup
- Stock options
- Health/Dental/Vision insurance with employer-paid premiums
- Life Short-Term and Long-Term Disability policies
- Employee Assistance Program with free referrals and discounts
- 401(k) plan 3% Match
- Commuter benefits
- Annual Training & Development support
- Flexible vacation policy with a generous holiday schedule
- Exciting opportunity to work with a talented and fun team
#LI-HYBRID
All remote positions and those not located in our Berkeley facility are paid based on National Benchmark data. Following employment growth beyond the hiring range is possible based on performance.
Required Experience:
Senior IC
Employment Type
Full Time
