Response Centre Coordinator - Internal

• Protect all company assets and reduce losses.
• Coordinate shift activities and support the daily operations of the Response Centre.
• Assist with scheduling timekeeping and resource deployment under the direction of the Supervisor.
• Monitor system health checks and ensure completion of daily audits and tasks.
• Support investigations by reviewing case files gathering evidence and preparing reports.
• Provide training for new and developing Response Centre Specialists. Build necessary skills and ensure a suitable level of proficiency in team members.
• Provide training and peer coaching to Response Centre Specialists.
• Identify workflow issues and recommend improvements to the Supervisor.
• Maintain accurate records and ensure adherence to standard operating procedures.
• Review and approve Estore transactions ensure that team members are trained and competent to review orders and that all time and quality of service metrics are met.
• Review case file reports and ensure that all files are completed to company standard.
• Communicate operational updates and concerns to the Supervisor.
• Ensure team service levels are consistent and meet strategic loss prevention goals.
• Track/report on Loss Prevention statistics and team performance metrics.
• Represent the department in meetings or committees as directed.
• Assist Loss Prevention Management in interviewing and screening Loss Prevention applicants.
• Respond to after-hours emergencies when assigned.
• Maintain confidentiality and comply with all company policies and procedures.
• Carry out all assigned tasks or additional duties as directed by General Manager Loss Prevention.

• Demonstrated interpersonal conflict resolution crisis intervention and communication skills.
• Demonstrated ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• The ability to be objective in any and all situations.
• Ability to delegate and follow up effectively.
• Intermediate computer skills (Windows Microsoft Office Outlook PowerPoint)
• Strong critical thinking and data analysis skills
• Fosters a collaborative and inclusive team environment.
• Familiar with Video access control and case management systems.
• Communicates effectively in writing presentations and verbal formats.
  
  

• Previous experience in loss prevention security operations or a related field.
• Working knowledge of retail security practices and relevant criminal code sections.
• Experience in peer coaching training or quality control is an asset.
• Valid provincial security worker license: advanced tactical training preferred.
• First Aid and WHMIS certification required or willingness to obtain.
• Education in Criminology Emergency Management Criminal Justice is an asset.
• Industry certifications (e.g. PSO CFI CSP) and conflict resolution training are considered assets.
• Demonstrated commitment to protecting people and property in a safe and lawful manner.

London Drugs is 100% Canadian owned and is focused on local customers satisfaction. Across Alberta Saskatchewan Manitoba and British Columbia London Drugs 79 stores employ more than 8000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach we aim to create an atmosphere where every employee feels supported appreciated and motivated to contribute their best to the organization.

When we consider employees for new opportunities or promotions we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication recognition of achievements and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.

Therefore we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate prepare and support you with your career advancement journey.